Enterprise IT Support Technician I - Desktop & Mobility
Oklahoma Ag
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Benefits offered by this job
Job summary
Office of Management and Enterprise Services in Oklahoma is seeking a Computer Support Technician I to provide frontline technical support and endpoint services across Windows, macOS, iOS, and Android platforms. You will handle device deployment, imaging, and customer service in a statewide enterprise environment.
The role requires strong troubleshooting, collaboration with IT teams, and the ability to work across multiple locations, including after-hours support as needed.
Qualifications
- Experience supporting Windows and macOS in enterprise environments.
- Experience with ServiceNow or similar enterprise ticketing systems.
- Experience troubleshooting hardware, software, and peripherals.
- Experience supporting iOS and Android devices.
Responsibilities
- Configure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops.
- Support iOS and Android devices in enterprise environments.
- Imaging, provisioning, software installation, and hardware replacement activities.
- Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral device issues.
- Utilize remote support tools and provide onsite/remote assistance across statewide locations.
Skills
Education
Tools
Job description
Office of Management and Enterprise Services in Oklahoma is seeking a Computer Support Technician I to provide frontline technical support and endpoint services across Windows, macOS, iOS, and Android platforms. You will handle device deployment, imaging, and customer service in a statewide enterprise environment.
The role requires strong troubleshooting, collaboration with IT teams, and the ability to work across multiple locations, including after-hours support as needed.
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