Computer Support Technician I

Oklahoma Ag; Tulsa (OK); On-site; USD 34,000 - 57,000; Full time

Job summary

Oklahoma Office of Management and Enterprise Services (OMES) is seeking a Computer Support Technician I to provide frontline endpoint support in a statewide enterprise environment located in Tulsa, OK. The role covers Windows and macOS workstations, mobile devices, and resident applications with strong ticketing and customer-service focus.

You will deploy devices, image and provision workstations, and resolve hardware/software issues while adhering to SLAs and collaborating with teams across

Qualifications

• Experience supporting Windows and macOS in enterprise environments.
• Proficient with ServiceNow or similar ticketing systems.
• Strong customer service and communication skills.
• Experience supporting iOS and Android devices.

Responsibilities

• Provide frontline endpoint support for Windows, macOS, iOS, and Android.
• Troubleshoot hardware, software, printers, VPN, and network issues.
• Imaging, provisioning, and deployment of workstations.
• Document incidents and resolutions in ServiceNow.
• Collaborate with IT teams across multiple locations and support after-hours as needed.

Skills

Windows support

macOS support

ServiceNow

End-user support

Mobile device support

Customer service

Multi-location support

Troubleshooting

Tools

ServiceNow

Active Directory

Microsoft 365 Admin

Imaging/Deployment

Remote support tools

Job description

## Computer Support Technician IApply: Tulsa County: Full time: Posted Yesterday: End Date: October 21, 2026 (12 days left to apply): JR66332**Job Posting Title**Computer Support Technician I**Agency**090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV**Supervisory Organization**IS-CS**Job Posting End Date**Refer to the date listed at the top of this posting, if available. Continuous if date is blank.Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.**Estimated Appointment End Date (Continuous if Blank)**October 22, 2026**Full/Part-Time**Full time**Job Type**Regular**Compensation****Job Description**# **As a Computer Support Technician with OMES you will enjoy:*** Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.* A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents. **Job details*** Full-time 40-hour work weeks.* Support Tulsa Center of Behavioral Health.* This position is located in Tulsa, OK and is in office 5 days a week.* Salary is up to $57,000 based on education and experience. **Position Summary**The Computer Support Technician I is responsible for providing frontline technical support and endpoint services within Oklahoma Management and Enterprise Services – Information Services (OMES IS). This role focuses on enterprise desktop support, device deployment, troubleshooting, and customer service across Windows, macOS, iOS, and Android platforms. This position requires strong troubleshooting skills and experience supporting enterprise endpoint environments. The Computer Support Technician I works closely with end users and IT teams to support workstation operations, incident resolution, device provisioning, and daily support functions across statewide enterprise environments. **Responsibilities** End User Support & Endpoint Operations• Configure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops.• Support iOS and Android mobile devices in enterprise environments.• Perform workstation imaging, provisioning, software installation, and hardware replacementactivities.• Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral deviceissues.• Utilize remote support tools to assist users across multiple statewide locations.• Ensure endpoint systems maintain reliability, stability, and compliance with enterprisestandards.Incident & Service Management• Utilize ServiceNow for incident management, service requests, asset tracking, anddocumentation.• Adhere to established service level agreements (SLAs) and customer service expectations.• Maintain accurate ticket documentation and resolution details.• Escalate advanced technical issues to higher support tiers when appropriate.**Collaboration & Support**• Provide onsite and remote support for geographically distributed users and agency locations.• Collaborate with infrastructure and support teams to resolve escalated technical issues.• Contribute to documentation, operational standards, and continuous improvement efforts.• Participate in on-call support rotations and after-hours support activities as required. **Required Skills and Experience**• Experience supporting Windows and macOS operating systems in enterprise environments.• Experience with ServiceNow or similar enterprise ticketing systems.• Experience troubleshooting hardware, software, and peripheral device issues.• Experience supporting iOS and Android mobile devices.• Strong customer service and communication skills.• Experience working in multi-location enterprise support environments.• Strong troubleshooting and problem-solving skills. **Preferred Skills and Experienc**e• Experience with Active Directory and Microsoft 365 administration.• Experience with workstation imaging and deployment technologies.• Familiarity with remote support and endpoint management tools.• Experience supporting enterprise VPN and network connectivity issues.• Experience in large-scale or government IT environments.• Relevant technical certifications (CompTIA, Microsoft, Apple, or similar). **Physical Demands and Work Environmen**t• Work is usually performed in office environment with moderate noise levels.• Requires extended periods of sitting, computer use, and phone communication.• Occasional standing, walking, lifting, and reaching may be required.• Requires travel between statewide agency locations based on operational needs.• May be required to lift and transport IT equipment weighing up to 30 pounds.