IT Support Technician I — Enterprise Endpoints & ServiceNow

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV

Tulsa (OK)

On-site

USD 51,000 - 63,000

Full time

4 days ago

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Benefits offered by this job

Vacation & sick leave plus holidays

Comprehensive benefits with insurance-

Job summary

Office of Management and Enterprise Services is seeking a Computer Support Technician I to provide end user support and endpoint operations in Tulsa, OK. This full-time, in-office role supports Windows, macOS, and mobile devices across statewide locations, with on-call rotations as required.

Responsibilities include imaging, provisioning, software installation, and hardware replacement, plus incident management via ServiceNow.

Qualifications

Experience supporting Windows and macOS in enterprise environments.
Experience with ServiceNow or similar enterprise ticketing systems.
Strong customer service and communication skills.
Experience working in multi-location enterprise support environments.

Responsibilities

Configure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops.
Support iOS and Android devices in enterprise environments.
Perform imaging, provisioning, software installation, and hardware replacement.
Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral issues.
Use remote support tools to assist users across statewide locations.
Ensure endpoint systems meet enterprise standards and compliance.