Enterprise IT Support Specialist — Space Systems

Vast; City of Long Beach (NY); On-site; USD 77,366,000 - 117,482,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid time off

Equity

401(k)

Mental health benefits

Free meals and snacks

Job summary

Vast in Long Beach is seeking an Information Systems Support Specialist to provide day-to-day IT assistance to internal users and keep enterprise systems running smoothly.

You will handle L1/L2 tickets, work with ITSM tools like Jira Service Management and ZenDesk, and collaborate across engineering, production, and operations to resolve issues quickly. This is a full-time, non-exempt position based in Long Beach, CA with extensive cross-location support.

Qualifications

• 3+ years of experience in IT or Information Systems support.
• Experience handling tickets in a service desk.
• Proven experience with ITSM tools.
• Strong problem-solving skills and ability to work independently and collaboratively.
• Exhibits excellent cross collaboration communication and interpersonal skills.
• Demonstrated ability to resolve difficult technical issues with limited information.

Responsibilities

• Provide L1/L2 Support for all VAST Enterprise Systems. These include but aren’t limited to ERP, MES, PLM and other engineering systems.
• 80% of time spent providing L1/L2 support for all VAST Enterprise Systems, 20% of time assisting with project related work
• First point of contact/line of support for any software/application support needed.
• License provisioning for engineering systems and corporate systems
• Monitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM, ZenDesk
• Learning how to triage project requests on top of day to day L1/L2 support
• Strong understanding of the enterprise system landscape and functional knowledge of processes.
• Strong collaboration skills with multiple departments and stakeholders
• Comfortable with enterprise application access controls, troubleshooting / reproducing software bugs, and partnering with Technical Product Managers on larger projects
• Provide support for multiple location

Skills

IT Support

Ticketing

ITSM

Troubleshooting

Customer Service

Tools

Jira Service Management

ZenDesk

Service Desk Tools

Job description

Vast in Long Beach is seeking an Information Systems Support Specialist to provide day-to-day IT assistance to internal users and keep enterprise systems running smoothly.

You will handle L1/L2 tickets, work with ITSM tools like Jira Service Management and ZenDesk, and collaborate across engineering, production, and operations to resolve issues quickly. This is a full-time, non-exempt position based in Long Beach, CA with extensive cross-location support.