Help Desk Analyst II — Space IT & Onboarding

True Anomaly, Inc.; Long Beach (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible PTO & holidays

Lunch provided

401(k) plan

Dog Fridays

Equity participation

Job summary

True Anomaly, Inc. is seeking a Help Desk Analyst II to provide dependable, onsite IT support for a space-focused technology environment in Long Beach, CA.

You will resolve common issues, support onboarding, and manage tickets across endpoints, network, and applications, while helping maintain security and core tech processes for a fast-growing team. The role requires diagnosing and solving Windows and macOS issues, configuring devices, and delivering clear, user-friendly communication to

Qualifications

• 4+ years of experience in help desk, desktop support, or systems administration in a fast-paced environment.
• Experience independently resolving endpoint, access, application, and connectivity issues
• Demonstrated ability to troubleshoot issues methodically, using structured diagnostic reasoning to identify root causes and implement effective, compliant solutions
• Experience working a T1–T2 ticket queue, including triage, resolution, and escalation
• Demonstrated ability to support both Windows and macOS endpoints
• Experience with general systems administration, including accounts, access, basic networking and core productivity tools
• Track record of delivering timely, high-quality support to non-technical users
• Ability and willingness to submit for a U.S. security clearance

Responsibilities

• Provide Tier 1 and Tier 2 help desk support for hardware, software, accounts, access, endpoints, network connectivity, and business applications
• Own assigned tickets from intake through resolution, including troubleshooting, employee communication, follow-up, and escalation when needed
• Independently troubleshoot Windows, macOS, drivers, profile, configuration, VPN, Wi‑Fi, DNS, DHCP and device connectivity issues
• Configure, image, stage, deploy and support Windows and macOS devices in accordance with documented procedures and security requirements
• Support employee onboarding by resolving device, account, access and application issues before and during the new hire’s first day
• Learn and confidently deliver the company’s onboarding messaging, assisting with onboarding presentations and ensuring new hires receive a clear, consistent introduction to IT
• Escalate complex or cross‑functional issues with complete documentation of symptoms, impact troubleshooting performed, and relevant diagnostic information
• Create and improve knowledge base articles, runbooks and repeatable troubleshooting procedures
• Identify recurring issues and recommend practical improvements to reduce repeat tickets

Skills

Help desk

Endpoint troubleshooting

Ticketing T1/T2

Windows/macOS

Systems basics

Clear communication

Clearance eligibility

Job description

True Anomaly, Inc. is seeking a Help Desk Analyst II to provide dependable, onsite IT support for a space-focused technology environment in Long Beach, CA.

You will resolve common issues, support onboarding, and manage tickets across endpoints, network, and applications, while helping maintain security and core tech processes for a fast-growing team. The role requires diagnosing and solving Windows and macOS issues, configuring devices, and delivering clear, user-friendly communication to