IT Support Specialist (Corporate / L1) Part Time

Division5; United States; Remote; USD 30,000 - 47,000; Part time

Job summary

Division5 is seeking an IT Support Specialist (Part Time) to manage internal corporate infrastructure, provision user access, and serve as the primary technical support for employees in USA hours. The role acts as a critical compliance gatekeeper, ensuring all access to sensitive systems is documented, approved, and managed under SOC 2 and PCI DSS.

You will be the Level 1 triage point for internal issues, handling IAM, MFA enforcement, onboarding and offboarding, and escalating complex incidents

Qualifications

• 1-3 years experience in IT Helpdesk, Corporate IT, or Systems Administration.
• Hands-on experience managing enterprise identity providers, MDM solutions (e.g., Jamf, Intune), and ticketing systems (e.g., Jira Service Desk, Zendesk).
• Strong understanding of compliance-driven workflows and SOPs.

Responsibilities

• Provision, modify, and revoke user access across internal tools and identity providers with MFA enforcement.
• Act as gatekeeper for production access with fully documented ticketing trails.
• Triage employee technical issues, escalate to L2/L3 Production Support as needed.
• Monitor endpoint security and isolate compromised devices.
• Execute onboarding and offboarding workflows ensuring revocation of access upon termination.

Skills

IT Helpdesk

Identity providers

SOP compliance

Written communication

MFA & IAM

Tools

Jira Service Desk

Zendesk

Jamf

Intune

Active Directory

Job description

We are seeking an IT Support Specialist, Part Time, USA hours to manage our internal corporate infrastructure, provision user access, and serve as the primary technical support for internal employees. In this role, you will act as a critical compliance gatekeeper, ensuring that all access to sensitive systems is strictly documented, approved, and managed in accordance with SOC 2 and PCI DSS frameworks. You will serve as the Level 1 (L1) triage point for internal issues before escalating complex backend anomalies to the Production Support team.

Key Responsibilities

• Identity & Access Management (IAM): Provision, modify, and revoke user access across internal corporate tools, identity providers (e.g., Okta, Active Directory), and enterprise applications, strictly enforcing multi-factor authentication (MFA).

• Compliance & Segregation of Duties: Act as the gatekeeper for production access. Ensure no developer or engineer is granted "break-glass" access to live environments without a fully documented and approved ticketing trail.

• Corporate Helpdesk & Triage: Serve as the first line of defense for employee technical issues. Triage incoming tickets, resolve endpoint or network issues, and accurately escalates application-level anomalies to the L2/L3 Production Support teams.

• Endpoint Security: Monitor employee laptops and corporate devices for security alerts, antivirus triggers, and malware detection. Isolate compromised devices immediately to prevent lateral movement.

• Onboarding & Offboarding: Execute strict IT onboarding and offboarding workflows, ensuring departing employees have all access revoked immediately upon termination to satisfy compliance SLAs.

Required Qualifications

• Experience: 1-3 years in IT Helpdesk, Corporate IT, or Systems Administration.

• Core Systems: Hands-on experience managing enterprise identity providers, MDM solutions (e.g., Jamf, Intune), and ticketing systems (e.g., Jira Service Desk, Zendesk).

• Process Discipline: Strong understanding of compliance-driven workflows. Must be detail-oriented and capable of following strict Standard Operating Procedures (SOPs) rather than making ad-hoc configurations.

• Communication: Excellent written and verbal communication skills to support internal staff and accurately document escalation tickets for senior engineering teams.