IT Support Analyst

The Millennium Alliance; New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

The Millennium Alliance, LLC is seeking an IT Support Analyst in New York to deliver hands-on technical support across hardware, software, and networking. You’ll manage macOS and Windows environments, Google Workspace, and Office 365, while enforcing security policies and supporting device management through MDM.

You will triage issues, assist with onboarding/offboarding, and support VOIP, AV systems, and printers. Strong communication and multi-tasking are essential in our fast-paced team.

Qualifications

• 2+ years IT support/admin experience across hardware, software, and networking.
• Excellent communication for non-technical users.
• Ability to balance multiple priorities in a fast-moving environment.
• Strong IT security knowledge and access control practices.
• Hands-on experience with macOS and Windows environments.
• Proficiency in Google Workspace and Microsoft 365 administration.

Responsibilities

• Triage and resolve issues across hardware, software, networking, and accounts.
• Diagnose and resolve issues across macOS, iOS, Windows, and core SaaS platforms (Google Workspace, Salesforce, Office365).
• Troubleshoot device enrollment, configuration profiles, and policy enforcement through MDM.
• Support onboarding/offboarding workflows and access management.
• Provide hands-on support for VOIP, AV systems, conference rooms, and printers.
• Maintain documentation of systems, procedures, and support workflows; contribute to manuals and guides.
• Support security initiatives such as identity management and password policies.

Skills

Troubleshooting

Communication

Prioritization

IT security basics

macOS & Windows

Education

CompTIA A+ certification

Google IT Support

Apple ACMT

Cisco CCNA

Microsoft 365 Certification

Tools

Google Workspace

Microsoft 365

Jamf

Intune

Kandji

Mosyle

Job description

We're seeking an IT Support Analyst who combines deep technical skills with a genuine service mindset and sound judgment.

Responsibilities

• Triage and resolve issues across hardware, software, networking, and accounts
• Diagnose and resolve issues across macOS, iOS, Windows, and our core SaaS platforms (Google Workspace, Salesforce, Office365)
• Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement through Mobile Device Management (MDM)
• Support access management and employee lifecycle workflows (onboarding, offboarding)
• Provide hands-on support for VOIP phone system, AV systems, conference rooms, and printers
• Maintain accurate, detailed documentation of systems, procedures, and support workflows; contribute to technical manuals and user guides.
• Support ongoing security initiatives such as identity management, password policies, and security incident response.

What We’re Looking For

• 2+ years of IT Support/Admin experience with strong troubleshooting skills across hardware, software, and networking.
• Excellent communication skills with the ability to explain technical solutions to non-technical users.
• Experience balancing multiple priorities in a fast-moving environment.
• Strong knowledge of IT security, access control, and best practices.
• Hands-on experience with macOS & Windows environments.
• Proficiency in Google Workspace and Microsoft 365 administration.
• Solid understanding of networking concepts (DHCP, DNS, VPN, VLANs, etc.).
• Experience managing MDM platforms (Jamf, Intune, Kandji, Mosyle).
• Certifications such as CompTIA A+, Google IT, Apple ACMT, Microsoft 365, Cisco CCNA or similar.

#LI-MO1

Compensation is determined based on role and location and may consist of base salary and additional incentive compensation, including commission, or bonus, where applicable.

Total Compensation

$65,000 - $75,000 USD