Senior Manager, IT

lattice; United States; Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Incentive stock options

Comprehensive benefits package

Hybrid work environment

Job summary

Lattice is seeking a Senior Manager to lead corporate IT infrastructure and employee support across identity, endpoints, office technology, SaaS administration, and AI-tool governance. You will drive modernization, governance, and a high-performing distributed team enabling secure, reliable IT services across the organization.

The role emphasizes improving service quality, audit readiness, and scalable operations, with a focus on collaboration with HRIS, Security, and Engineering to enable

Qualifications

• 8+ years in corporate IT, infrastructure, workplace technology, identity and access management, endpoint management, or enterprise SaaS administration.
• 2+ years managing IT engineering, infrastructure, support, or workplace technology teams.
• Strong knowledge of IAM concepts and technologies (SSO, SAML/OIDC, SCIM, MFA, device trust).
• Experience building scalable support operations with incident response and service metrics.

Responsibilities

• Set the roadmap for identity, endpoint management, office technology, SaaS administration, support operations, and AI-tool governance.
• Own the team operating model, including prioritization, escalation paths, service metrics, runbooks, change control, and support-quality standards.
• Lead identity and authentication modernization, including MFA, device trust, access reviews, least-privilege remediation, and provisioning improvements.
• Direct endpoint compliance, device lifecycle automation, hardware refresh planning, policy enforcement, and migration of device-management systems.
• Partner with People, HRIS, Business Systems, Security, Compliance, Workplace, and Engineering on onboarding, offboarding, role-based access, SCIM provisioning, and SaaS lifecycle automation.
• Provide senior escalation support for complex IT incidents while coaching the team toward durable fixes and stronger documentation.

Skills

IAM concepts

Endpoint management

SaaS administration

Team leadership

Audit readiness

Operational risk management

Tools

Okta

Google Workspace

Slack

Zoom

MDM platforms

HRIS provisioning

IT Service Management

SaaS administration systems

Job description

Role overview

Senior Manager responsible for corporate IT infrastructure and employee support across identity, endpoints, office technology, SaaS administration, and distributed support operations. The role leads a distributed technical team, modernizes access and device management, improves service quality and audit readiness, and establishes responsible governance for AI productivity tools.

Responsibilities

• Set the roadmap for identity, endpoint management, office technology, SaaS administration, support operations, and AI-tool governance.
• Own the team operating model, including prioritization, escalation paths, service metrics, runbooks, change control, and support-quality standards.
• Lead identity and authentication modernization, including MFA, device trust, access reviews, least-privilege remediation, and provisioning improvements.
• Direct endpoint compliance, device lifecycle automation, hardware refresh planning, policy enforcement, and migration of device-management systems.
• Partner with People, HRIS, Business Systems, Security, Compliance, Workplace, and Engineering on onboarding, offboarding, role-based access, SCIM provisioning, and SaaS lifecycle automation.
• Provide senior escalation support for complex IT incidents while coaching the team toward durable fixes and stronger documentation.

Requirements

• At least eight years of experience in corporate IT, infrastructure, workplace technology, identity and access management, endpoint management, or enterprise SaaS administration.
• At least two years managing IT engineering, infrastructure, support, or workplace technology teams.
• Strong knowledge of IAM concepts and technologies, including SSO, SAML/OIDC, SCIM, MFA, device trust, groups, policies, and SaaS provisioning.
• Experience with MDM, Mac fleet management, device compliance, lifecycle processes, and hardware refresh programs.
• Experience building scalable support operations involving incident response, escalation management, service metrics, runbooks, and employee-focused service delivery.
• Strong judgment regarding access governance, sensitive employee data, audit readiness, production change control, and operational risk.

Nice to have

• Practical automation experience using APIs, scripting, workflow platforms, or similar tools.
• Experience administering or governing AI-enabled productivity tools and applying AI responsibly to IT operations.
• Vendor evaluation and build-versus-buy experience, preferably in a high-growth SaaS, distributed-workforce, or complex enterprise environment.
• Familiarity with tools such as Okta, Google Workspace, Slack, Zoom, MDM platforms, HRIS provisioning, IT service management, workflow automation, and SaaS administration systems.

Benefits and work setup

The role supports both office and remote-work technology, including office infrastructure and remote employee support. The source lists estimated annual cash compensation of $159,500–$199,500, potential incentive stock options, and eligibility-dependent medical, dental, vision, life, disability, wellness, parental-leave, paid-time-off, commuter, meal, internet, phone, retirement, financial-planning, and learning-and-development benefits.