IT Support Analyst

Madison-Davis, LLC; St. Louis (MO); On-site; USD 42,000 - 66,000; Full time

Job summary

Madison-Davis, LLC is seeking an IT Support Analyst to provide hands-on support for employees and operational teams. The role focuses on troubleshooting Windows and macOS devices, resolving hardware and software issues, and delivering a positive end-user experience.

You will set up workstations, support conference rooms, and assist with access to applications and collaboration tools. The ideal candidate has hands-on IT support experience, strong Windows troubleshooting skills, familiarity with

Qualifications

• Hands-on IT support or help desk experience.
• Strong Windows troubleshooting skills.
• Familiarity with macOS and workplace applications.
• Experience supporting computer hardware and peripherals.
• Ability to support onsite and remote employees.
• Strong customer service, communication, and organizational skills.
• Comfortable working in a collaborative, fast-paced environment.
• Availability for five days onsite and flexible schedules.

Responsibilities

• Provide first-level IT support for employees onsite and remotely.
• Troubleshoot Windows and macOS devices, software, and connectivity issues.
• Resolve hardware problems involving laptops, monitors, headsets, printers, and other workplace equipment.
• Assist with employee application access, software installations, and collaboration tools.
• Set up workstations, conference rooms, and office technology.
• Track service requests, document solutions, and maintain clear communication with users.
• Support device inventories, preventative maintenance, and internal documentation.
• Coordinate with other technology teams when issues require escalation.

Skills

IT support

Windows troubleshooting

macOS

Tools

Jira

Jamf

Intune

Okta

Google Workspace

Zoom

Slack

Job description

A healthcare technology organization is seeking an IT Support Analyst to provide hands-on support for employees and operational teams. This position is focused on troubleshooting Windows and macOS devices, resolving hardware and software issues, supporting office technology, and delivering a positive end-user experience.

RESPONSIBILITIES

• Provide first-level IT support for employees onsite and remotely.
• Troubleshoot Windows and macOS devices, software, and connectivity issues.
• Resolve hardware problems involving laptops, monitors, headsets, printers, and other workplace equipment.
• Assist with employee application access, software installations, and collaboration tools.
• Set up workstations, conference rooms, and office technology.
• Track service requests, document solutions, and maintain clear communication with users.
• Support device inventories, preventative maintenance, and internal documentation.
• Coordinate with other technology teams when issues require escalation.

Role Requirements

• Hands-on IT support or help desk experience.
• Strong Windows troubleshooting skills.
• Familiarity with macOS and workplace applications.
• Experience supporting computer hardware and peripherals.
• Ability to support onsite and remote employees.
• Strong customer service, communication, and organizational skills.
• Comfortable working in a collaborative, fast-paced environment.
• Availability for five days onsite and flexible schedules.

PREFERRED EXPERIENCE

• Jira or similar ticketing tools.
• Device management platforms such as Jamf or Intune.
• Audio/visual and conference room troubleshooting.
• Okta, Google Workspace, Zoom, and Slack experience.
• IT asset management and support documentation.