IT Technician

AlphaSights; City of Rochester (NY); On-site; USD 63,000 - 77,000; Full time

Job summary

AlphaSights Ltd. in Rochester, NY is seeking an entry-level IT Technician to join our IT team.

You will be a key part of the service desk, handling first-line end-user support across devices, applications, access, and connectivity, with hands-on training and structured development. You will gain experience managing Macs via Jamf and Windows via Intune, supporting AV in meeting rooms, and assisting with office moves and technology rollouts.

Qualifications

• Bachelor's degree in STEM or related field.
• Strong English communication and customer-service mindset.
• Entry-level role with growth potential in IT.
• Interest in Okta, Google Workspace, and Microsoft 365 administration.

Responsibilities

• Serve as first point of contact via service desk; log, categorize, prioritize, resolve, or escalate tickets with notes.
• Assist with sign-in issues, MFA re-registration, and basic SSO in Okta; coordinate with identity admins for elevated changes.
• Troubleshoot email in Google Workspace and Microsoft 365; handle password resets and account unlocks.
• Prepare equipment for Joiner/ mover/ leaver; manage access provisioning and de-provisioning per policy.
• Troubleshoot macOS/iOS and Windows issues including Wi-Fi/VPN, printing, and device configuration.
• Enroll and support Macs with Jamf; manage Windows devices with Intune; follow build standards.
• Track inventory and assets; assist with office moves/expansions and AV/meeting-room readiness.
• Create simple knowledge articles to improve first-contact resolution.

Job description

The Role:

We are a digital business where continuous uptime and a smooth IT experience are central to our success. We are seeking a proactive, driven IT Technician to join our IT team. This is a fantastic entry-level opportunity for a technically minded individual eager to kick-start a career in technology. From day one, you will be a key part of the team, learning to manage your time and responsibilities, approaching problems with a positive, service-oriented mindset, and taking genuine ownership of our IT environment. The majority focus of the role is first-line end-user support across devices, applications, access, and connectivity. Other focuses include office infrastructure support such as AV/meeting rooms, asset management, office moves/expansions, and new technology rollouts. You'll join a fast-growing, motivated team with clear progression. We provide hands-on training, modern tooling, and structured development so you can build breadth and depth quickly. This is a full-time, office-based role requiring on-site presence to support colleagues directly.

What you'll do:

• Serve as the first point of contact via our service desk and support channels (walk-ups, email, chat): log, categorize, prioritize, resolve, or escal… with clear ticket notes and timely user updates.
• Identity & access (Okta): assist with sign-in issues, MFA re-registration, factor resets, and basic SSO troubleshooting; coordinate with identity administrators for changes requiring elevated privileges.
• Collaboration suites (Google Workspace & Microsoft 365): perform email troubleshooting, password resets, account unlocks/suspends, basic group membership updates, and license assignment under least-privilege roles.
• Joiner/Mover/Leaver (JML): prepare equipment, provision/adjust access, recover assets, and de-provision accounts in line with policy.
• Endpoint support: troubleshoot macOS/iOS (Apple-first) and foundational Windows issues: Wi-Fi/VPN, printing, peripherals, software installs/updates, and device configuration.
• Device deployment & management: enroll and support Macs via Jamf (with Apple Business Manager/Automated Device Enrollment) and Windows devices via Microsoft Intune; follow build standards and compliance checks.
• Asset management: track inventory and assignments, maintain stock levels, and ensure accurate records for audits.
• Meeting room & AV readiness: perform routine checks, provide first-line support for conference rooms and events, and coordinate vendor engagement when required.
• Office operations: support office moves/expansions and new technology rollouts; perform basic network smart-hands tasks (e.g., patching/labeling under guidance).
• Knowledge & quality: create/update simple "how-to" articles and quick-resolution guides to drive first-contact resolution and consistent support.

Who you are:

This is an entry-level position suitable for someone starting an IT career. Bachelor's degree in STEM or related field. People-oriented and emotionally intelligent communicator (in English); able to explain technical topics simply and de-escalate calmly. Positive, team-oriented, and composed under pressure with a natural willingness to go the extra mile. Strong problem-solver comfortable with ambiguity who takes ownership through to resolution. Growth mindset with eagerness to learn and develop new technical skills in a fast-paced environment. Demonstrable passion for technology, especially Apple (macOS/iOS), with a willingness to learn Windows. Basic understanding of IT concepts (operating systems) and interest in Okta, Google Workspace, and Microsoft 365 administration. Nice to have: CompTIA A+, Apple device support/deployment learning, Okta fundamentals, and Microsoft certifications.

What you'll gain:

• Meaningful responsibility from day one: own well-defined problems and see them through to resolution with support from experienced engineers.
• Structured development: hands-on training and mentorship across Okta, Google Workspace, M365, Jamf, Intune, modern AV, and service-management practices.
• Certification support: encouragement and resources to pursue industry-recognised certifications (e.g., CompTIA, Apple, Microsoft).
• Clear progression path: opportunities to advance into IT Engineer, Senior IT Engineer, or specialise in areas like cybersecurity or network administration.
• High-performance environment: collaborative team culture with high standards, constructive feedback, and continuous improvement.

Compensation: $70,000 fixed base salary

Work model: Onsite; occasional flexibility for early/late support during moves, rollouts, or maintenance windows.