Enterprise IT Service Desk Pro | Tier-1 Support

Leidos Inc; Kansas City (MO); On-site; USD 33,379 - 47,540; Full time

Job summary

Leidos Inc is hiring a Help Desk Support Representative in Kansas City, Missouri. In this role, you will serve as the initial point of contact for IT issues, providing tier 1 technical support and troubleshooting.

The position offers opportunities for growth and requires a high school diploma, U.S. citizenship with Secret security clearance, and CompTIA Security+ certification. You'll assist in the maintenance of secure IT networks for the Navy and Marine Corps.

Qualifications

• U.S. Citizen with an active DOD Secret security clearance or ability to obtain.
• Must have CompTIA Security+ certification.
• Willingness to work shifts, including evenings and weekends.

Responsibilities

• Provide tier 1 level IT support to users.
• Monitor health and status of networks.
• Document and communicate outage information.

Skills

IT customer service

Troubleshooting

Technical support

Documenting outage information

Education

High school Diploma or GED

Job description

Leidos Inc is hiring a Help Desk Support Representative in Kansas City, Missouri. In this role, you will serve as the initial point of contact for IT issues, providing tier 1 technical support and troubleshooting.

The position offers opportunities for growth and requires a high school diploma, U.S. citizenship with Secret security clearance, and CompTIA Security+ certification. You'll assist in the maintenance of secure IT networks for the Navy and Marine Corps.