IT Help Desk Tier 1: Frontline Tech Support

PH FINANCIAL SERVICES LLC; Fenton (MO); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

FSA

Dental Insurance

Vision Insurance

Life Insurance

Long Term Disability

401K Company Contributions

Paid Time Off

10 Paid holidays

Employee Assistance Program

Cell Phone Allowance

Job summary

PH Financial Services LLC in Missouri is seeking a hands-on Help Desk Specialist, Tier 1 to be the first IT contact for internal and external users. You will troubleshoot basic technical issues, manage tickets, and coordinate with vendors or teams when escalation is required.

The role emphasizes initiative, learning, and clear communication as you support computers, phones, and common apps, while maintaining documentation and contributing to a growing family business.

Qualifications

• Associate degree or comparable work experience.
• Knowledge of Microsoft Office 365 and Microsoft operating systems.
• 1+ years of hands-on technical support experience.
• Excellent communication skills with the ability to explain technical concepts to a non-technical audience.
• Reliable transportation.

Responsibilities

• Provided first-level technical support on basic operational or maintenance of company computers and/or peripherals using documented procedures and tools.
• Respond to requests for technical assistance by phone, email and/or using a ticket management system.
• Track issues to resolution updating the internal knowledge base and/or communicating with relevant business units.
• Maintain and support company computers, phones, network equipment and common applications.
• Support and maintain user accounts including rights, permissions and systems groups.
• Knowledge of change management processes and risk management processes.
• Escalate more involved problems to the appropriate individual.

Skills

Communication

Problem solving

Time management

Planning & organizing

Customer service

Education

Associate degree or equivalent

Tools

Microsoft Office 365

Microsoft operating systems

Job description

PH Financial Services LLC in Missouri is seeking a hands-on Help Desk Specialist, Tier 1 to be the first IT contact for internal and external users. You will troubleshoot basic technical issues, manage tickets, and coordinate with vendors or teams when escalation is required.

The role emphasizes initiative, learning, and clear communication as you support computers, phones, and common apps, while maintaining documentation and contributing to a growing family business.