Senior Tier 2 IT Support | DoD TS/SCI Contract

Leidos; Fort Belvoir (VA); On-site; USD 52,000 - 94,000; Full time

Job summary

Leidos is seeking a Sr. Tier 2 Helpdesk Specialist to support a large-scale migration and ongoing IT operations on the DOD contract at Fort Belvoir, VA. The role provides enterprise-wide service desk support, cybersecurity defense, and hardware/software troubleshooting for classified and unclassified endpoints.

Qualifications include an active DoD TS/SCI clearance, IAT II certification, and 8+ years of IT experience with ticketing systems. You will work to meet SLAs and mentor junior technicians.

Qualifications

• Active DoD TS/SCI clearance required.
• IAT Level II (SEC+ or equivalent) prior to start date with Leidos.
• 8+ years of IT experience with high school diploma.
• 2+ years of IT ticketing system experience.
• 1-2 years of remote desk takeover tools experience.
• Experience meeting service level goals.

Responsibilities

• Troubleshoot, resolve, or escalate remote and deskside IT issues.
• Deploy and troubleshoot devices, printers, and onboarding equipment.
• Perform root-cause analysis and advanced diagnostics for incidents.
• Maintain MS Planner dashboards and brief leadership on status.
• Ensure ITSM/ITIL compliance and mentor peers.

Skills

Customer service experience

IT ticketing experience

Remote support tooling

Education

High School diploma or equivalent

Tools

PowerShell

VDI

SIPR

ADPE

Windows OS

Job description

Leidos is seeking a Sr. Tier 2 Helpdesk Specialist to support a large-scale migration and ongoing IT operations on the DOD contract at Fort Belvoir, VA. The role provides enterprise-wide service desk support, cybersecurity defense, and hardware/software troubleshooting for classified and unclassified endpoints.

Qualifications include an active DoD TS/SCI clearance, IAT II certification, and 8+ years of IT experience with ticketing systems. You will work to meet SLAs and mentor junior technicians.