Navy IT Service Desk Specialist — Tier 1 Support & Ops

Koitecc Solutions; Kansas City (MO); On-site; USD 40,000 - 48,000; Full time

Job summary

Leidos is seeking a Help Desk Support Representative to join the team supporting the Navy-Marine Corps Intranet. You will be the first point of contact for IT issues, delivering tier 1 phone and online support, and performing troubleshooting with escalation as needed.

You will monitor network health, document outages, execute scripts, and manage tickets. The role requires shifts including evenings and weekends to ensure continuous service delivery.

Qualifications

• High school diploma or GED required with 3 years of relevant IT experience.
• U.S. Citizen with active DoD Secret clearance or ability to obtain.
• DoD 8570 IAT Level II certification (e.g., CompTIA Security+).
• Willing to work shifts including evenings and weekends.

Responsibilities

• Serve as the initial point of contact for IT problems and provide tier 1 level support via phone and online channels.
• Perform troubleshooting and follow escalation protocols as needed.
• Document outage information and communicate status to stakeholders.
• Open and close tickets and manage incident lifecycle.
• Correlate events for effective IT services management.

Skills

Customer service

Troubleshooting

Communication

Education

High school diploma or GED

Tools

Ticketing system

Remote desk takeover tools

Job description

Leidos is seeking a Help Desk Support Representative to join the team supporting the Navy-Marine Corps Intranet. You will be the first point of contact for IT issues, delivering tier 1 phone and online support, and performing troubleshooting with escalation as needed.

You will monitor network health, document outages, execute scripts, and manage tickets. The role requires shifts including evenings and weekends to ensure continuous service delivery.