Onsite Enterprise Help Desk Tier 1 Agent (TS/SCI)

Leidos

Lorton (VA)

On-site

USD 60,000 - 85,000

Full time

5 days ago

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Job summary

Leidos is seeking an Enterprise Help Desk Tier 1 Agent to provide front-line IT support for end users at our government contract site in Lorton, VA. The role emphasizes ticketing, issue resolution, and strong customer service in a secure, enterprise environment.

Responsibilities include documenting incidents, escalating when needed, and maintaining SLA compliance while collaborating with Tier II/III teams and program owners. Training and shift coverage, including overnight hours, are required.

Qualifications

High School diploma and 3–5 years of relevant experience.
US Citizen and active DoD TS/SCI clearance or ability to obtain SCI eligibility.
COMPTIA Security+ (or higher) certification or ability to obtain before start date.
Experience in Service Desk/Help Desk and ticketing workflows.
Strong customer service, communication, and organizational skills.

Responsibilities

Provide front-line technical support to end users in an Enterprise Help Desk environment.
Document EHD tickets clearly and accurately using designated tools.
Escalate issues to Tier II/III and coordinate with application owners and other teams.
Meet or exceed SLA targets while delivering high-quality customer service.
Attend training and adapt to shifts including late second/third/overnight coverage; work onsite in Lorton, VA.