Enterprise Service Desk Specialist

Via Logic LLC; Kansas City (MO); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health and Wellness programs

Paid Leave

Retirement benefits

Job summary

Via Logic LLC is seeking a Help Desk Support Representative in Kansas City, Missouri, responsible for providing tier 1 IT support for the Navy and Marine Corps' extensive IT network.

The ideal candidate will have a high school diploma, relevant experience, and CompTIA Security+ certification, along with the ability to work shifts including evenings and weekends. This position offers a competitive pay structure with comprehensive benefits.

Qualifications

• 3 years of relevant experience in IT support.
• U.S. Citizen with DOD Secret security clearance or ability to obtain.
• CompTIA Security+ certification required.

Responsibilities

• Serve as the initial contact for IT issues.
• Provide tier 1 phone and online support to users.
• Monitor network health and execute troubleshooting tasks.

Skills

IT customer service

Troubleshooting

Technical issue resolution

Documentation

Education

High school Diploma or GED

Job description

Are you interested in being part of supporting the world's most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities?

This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. If you join our team, you will be part of the largest IT services program in Naval history.

As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

What will you do as a Help Desk Support Representative?

You will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Additional duties will include:

• Provide health and status monitoring of the networks
• Documenting and communicating outage information to co-workers and customers
• Executing scripts
• Open and close tickets.
• Correlate events and incidents for management of Information Technology (IT) Services.

Basic Qualifications:

• High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience
• U.S. Citizen with an active DOD Secret security clearance or ability to obtain.
• Must have DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)
• Must be willing to work shifts, including evenings and weekends.

Preferred Qualifications:

• Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.

Pay Range:

$29.37+

Pay and benefits are fundamental to any career decision. That is why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.