Tier-1 IT Help Desk Specialist – Evening/Weekend Shifts

Leidos; Kansas City (MO); In loco; USD 29.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health and Wellness programs

Paid Leave

Retirement benefits

Descrizione del lavoro

Via Logic LLC is seeking a Help Desk Support Representative in Kansas City, Missouri, responsible for providing tier 1 IT support for the Navy and Marine Corps' extensive IT network.

The ideal candidate will have a high school diploma, relevant experience, and CompTIA Security+ certification, along with the ability to work shifts including evenings and weekends. This position offers a competitive pay structure with comprehensive benefits.

Competenze

• 3 years of relevant experience in IT support.
• U.S. Citizen with DOD Secret security clearance or ability to obtain.
• CompTIA Security+ certification required.

Mansioni

• Serve as the initial contact for IT issues.
• Provide tier 1 phone and online support to users.
• Monitor network health and execute troubleshooting tasks.

Conoscenze

IT customer service

Troubleshooting

Technical issue resolution

Documentation

Formazione

High school Diploma or GED

Descrizione del lavoro

Via Logic LLC is seeking a Help Desk Support Representative in Kansas City, Missouri, responsible for providing tier 1 IT support for the Navy and Marine Corps' extensive IT network.

The ideal candidate will have a high school diploma, relevant experience, and CompTIA Security+ certification, along with the ability to work shifts including evenings and weekends. This position offers a competitive pay structure with comprehensive benefits.