Enterprise Service Desk Specialist

Koitecc Solutions; Kansas City (MO); On-site; USD 40,000 - 48,000; Full time

Job summary

Leidos is seeking a Help Desk Support Representative to join the team supporting the Navy-Marine Corps Intranet. You will be the first point of contact for IT issues, delivering tier 1 phone and online support, and performing troubleshooting with escalation as needed.

You will monitor network health, document outages, execute scripts, and manage tickets. The role requires shifts including evenings and weekends to ensure continuous service delivery.

Qualifications

• High school diploma or GED required with 3 years of relevant IT experience.
• U.S. Citizen with active DoD Secret clearance or ability to obtain.
• DoD 8570 IAT Level II certification (e.g., CompTIA Security+).
• Willing to work shifts including evenings and weekends.

Responsibilities

• Serve as the initial point of contact for IT problems and provide tier 1 level support via phone and online channels.
• Perform troubleshooting and follow escalation protocols as needed.
• Document outage information and communicate status to stakeholders.
• Open and close tickets and manage incident lifecycle.
• Correlate events for effective IT services management.

Skills

Customer service

Troubleshooting

Communication

Education

High school diploma or GED

Tools

Ticketing system

Remote desk takeover tools

Job description

This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. If you join our team, you will be part of the largest IT services program in Naval history. As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

What will you do as a Help Desk Support Representative?

You will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Additional duties will include:

• Provide health and status monitoring of the networks
• Documenting and communicating outage information to co-workers and customers
• Executing scripts
• Open and close tickets.
• Correlate events and incidents for management of Information Technology (IT) Services.

Basic Qualifications

• High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience
• U.S. Citizen with an active DOD Secret security clearance or ability to obtain.
• Must have DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)
• Must be willing to work shifts, including evenings and weekends.

Preferred Qualifications

• Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.

Pay Range

$29.37+

Original Posting: June 2, 2026

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.