Enterprise IT Help Desk Technician - VIP & Onsite Support

Integrity; Blue Springs (MO); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Integrity is seeking a Help Desk Technician to provide in-person IT support for the Blue Springs office and enterprise users. The role covers deskside support, hardware setup, and issue resolution across Windows, macOS, and Microsoft 365 environments.

You will diagnose hardware, software, and access problems, document resolutions, and collaborate with senior IT teams to ensure a consistent, customer-focused experience while maintaining service levels and proper ticketing practices.

Formación

• 3–5 years in customer-facing IT support or help desk.
• Experience supporting onsite and remote employees in a corporate environment.
• Proficient with Windows/macOS, Microsoft 365 apps, and ticketing systems.

Responsabilidades

• Serve as a first line of support for end-user hardware, software, access, and application issues through onsite desk-side/walk-up support, remote support, and enterprise service desk channels.
• Provide local office IT support, including deskside assistance, hardware swaps, new-hire setup, and coordination of onsite incidents that require physical presence.
• Quickly identify, triage, and resolve workstation, operating system, peripheral, hardware, software, and application issues while minimizing disruption to employee productivity.
• Participate in the shared services support model by monitoring and resolving tickets across enterprise queues, meeting service levels, documenting work performed, and coordinating coverage with other support team members.
• Escalate incidents to specialized teams such as Network, DNS, Intune, Security, Infrastructure, or other technology owners when appropriate, ensuring each escalation includes detailed notes, completed troubleshooting steps, user impact, urgency, and relevant device or account information.
• Serve as a knowledgeable technical resource for peers by sharing troubleshooting guidance, documenting repeatable processes, and helping improve support consistency across the team.

Conocimientos

Windows & macOS troubleshooting

Microsoft 365 administration

Active Directory / Entra ID management

Effective communication

Ticketing systems experience

Educación

Bachelor's degree in CS/IS or related field

Herramientas

Intune

Microsoft Entra ID

Microsoft 365 Admin Center

Active Directory

Descripción del empleo

Integrity is seeking a Help Desk Technician to provide in-person IT support for the Blue Springs office and enterprise users. The role covers deskside support, hardware setup, and issue resolution across Windows, macOS, and Microsoft 365 environments.

You will diagnose hardware, software, and access problems, document resolutions, and collaborate with senior IT teams to ensure a consistent, customer-focused experience while maintaining service levels and proper ticketing practices.