Senior Onsite IT Helpdesk Technician – VIP Support

Endologix; Eden Prairie (MN); On-site; USD 45,000 - 56,000; Part time

Job summary

Endologix is seeking an IT Helpdesk Technician III to act as the primary on-site IT resource at the Eden Prairie, MN site, supporting Windows and macOS devices, collaboration tools, and site infrastructure in a regulated environment.

You will manage user accounts, mobile enrollment via Intune, and VIP support for senior leadership, while coordinating with the central IT team and vendors to maintain uptime and compliance.

Qualifications

• Associate degree in computer science or related field, or equivalent experience.
• 5+ years of desktop and end-user support.
• Experience as the sole or lead on-site IT resource for a remote office.
• Experience in a regulated industry (medical device, life sciences, or similar).
• Experience supporting conference room AV and Microsoft Teams Rooms.
• Experience providing executive VIP support.
• Certifications such as CompTIA A+ or Network+, ITIL Foundation, or Microsoft Endpoint Administrator (MD-102).
• Excellent troubleshooting and problem-solving skills.
• Experience working with organizations with over 250 end users.
• Working knowledge of Microsoft 365, Outlook, Exchange Online, and Teams.
• Solid understanding of Active Directory and Entra ID user management and group security.
• Working knowledge of Microsoft Intune and Autopilot.
• Networking and connectivity concepts, including TCP/IP, VLANs, Wi-Fi, and the OSI model.
• Supporting remote users through VPN and zero-trust access tools.
• Ability to troubleshoot and support network printers, copiers, and label printers.
• Supporting conference room audio/video and collaboration devices.
• Proven ability to effectively manage high levels of activity and multiple demands simultaneously.
• Requires exceptional verbal and written communication skills as well as strong presentation skills.

Responsibilities

• Provide hands-on resolution of technical and application issues with general direction from management.
• Install, configure, support, and maintain Windows and macOS devices, including Intune and Autopilot enrollment.
• Configure and support mobile devices (iOS, iPadOS, Android) through Microsoft Intune; work with mobile carriers to resolve end-user issues.
• Maintain user accounts and group memberships in Active Directory, Entra ID, and Microsoft 365.
• Support remote access and security clients, including Cisco AnyConnect and Zscaler Client Connector.
• Support Microsoft Teams, Teams Phone or Webex Calling, and collaboration hardware.
• Log, track, and resolve all issues in the IT ticketing system (ManageEngine ServiceDesk Plus) within SLA; monitor and assign open tickets as required.

Skills

VIP support

Troubleshooting

Communication skills

Customer service

Education

Associate degree in computer science or related field

Tools

Microsoft 365

Intune

Autopilot

Active Directory

Entra ID

VPN

TCP/IP

Job description

Endologix is seeking an IT Helpdesk Technician III to act as the primary on-site IT resource at the Eden Prairie, MN site, supporting Windows and macOS devices, collaboration tools, and site infrastructure in a regulated environment.

You will manage user accounts, mobile enrollment via Intune, and VIP support for senior leadership, while coordinating with the central IT team and vendors to maintain uptime and compliance.