Enterprise GenAI Platform Client Success Manager

Matlen Silver; New York (NY); In loco; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Matlen Silver in the United States is seeking a Client Success / Account Manager for our Enterprise GenAI Platform. You will own relationships with business and tech stakeholders, drive platform adoption, and coordinate delivery of enhancements and issue resolution.

You will partner with product, engineering, and support teams to ensure successful rollouts, educate teams on capabilities and governance, and translate feedback into actionable inputs for the platform roadmap.

Competenze

• Acts as the primary relationship owner for internal stakeholders using the enterprise GenAI platform.
• Drives adoption, manages ongoing engagement, and ensures delivery of enhancements and issue resolution.
• Educates stakeholders on platform capabilities, guardrails (security, compliance), and onboarding patterns.
• Coordinates with product, engineering, and release teams for smooth rollouts.

Mansioni

• Serve as the single point of contact for assigned LOB stakeholders (business + tech).
• Drive usage and expansion of GenAI capabilities across LOB use cases; align to business outcomes.
• Capture and scope enhancement requests; prioritize with platform/product teams.
• Own end-to-end resolution of production issues with platform engineering, support, and infrastructure teams.
• Translate LOB needs into inputs for product roadmap and platform improvements.
• Track usage, adoption metrics, issues, and satisfaction; provide updates to leadership.

Conoscenze

Relationship Management

Technical Fluency

Problem Solving

Communication

Delivery Orientation

Process & Governance

Delivery Coordination

Stakeholder Management

Descrizione del lavoro

Matlen Silver in the United States is seeking a Client Success / Account Manager for our Enterprise GenAI Platform. You will own relationships with business and tech stakeholders, drive platform adoption, and coordinate delivery of enhancements and issue resolution.

You will partner with product, engineering, and support teams to ensure successful rollouts, educate teams on capabilities and governance, and translate feedback into actionable inputs for the platform roadmap.