Firewall Policy & Security Solutions Specialist

FireMon; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

FireMon is seeking a Customer Success professional in the United States to configure and integrate FireMon products in customer environments, and to empower users through hands-on training. You will partner with security teams to tailor deployments and ensure successful adoption across complex networks.

As a trusted advisor, you will triage and resolve incidents, nurture long-term client relationships, and help clients maximize policy controls across on-prem, cloud, and hybrid environments.

Qualifications

• Experience with REST API and prior customer service or consulting.
• In-depth experience with firewalls and network/security devices.
• Knowledge of Linux/UNIX, network infrastructure, and security concepts.

Responsibilities

• Configure and integrate FireMon products in customer environments.
• Train and empower customers to use FireMon products.
• Champion customer experience and elevate issues.
• Triage support tickets and ensure timely resolution.

Skills

REST API

Customer service

Consulting

Tools

Linux/UNIX

Networking hardware

Firewall policies

Job description

FireMon is seeking a Customer Success professional in the United States to configure and integrate FireMon products in customer environments, and to empower users through hands-on training. You will partner with security teams to tailor deployments and ensure successful adoption across complex networks.

As a trusted advisor, you will triage and resolve incidents, nurture long-term client relationships, and help clients maximize policy controls across on-prem, cloud, and hybrid environments.