Proactive Desktop Support Specialist - Windows 11 & End-User IT

The Phoenix Group

New York (NY)

On-site

USD 52,000 - 76,000

Full time

5 days ago

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Job summary

The Phoenix Group is seeking a hands-on Desktop Support Specialist in New York to deploy new technology solutions and maintain user environments. You will install system images, update applications, and coordinate hardware refreshes for end users across the organization.

Ideal candidates bring experience supporting end users in a professional IT setting, with familiarity in Windows 11, LAN/WAN concepts, and strong communication skills. Bachelor's degree in a technical field is required.

Qualifications

Bachelor's degree in a technical discipline is required.
Experience supporting end users in a professional IT environment.
Familiarity with Windows 11 and networking fundamentals.
Strong communication skills with technical and non-technical stakeholders.

Responsibilities

Install and deploy system images, applications, and updates across physical and virtual machines.
Coordinate sourcing and replacement of faulty components through approved vendors.
Work with internal teams and end users to manage device refresh and replacement.
Handle sensitive information with discretion and ensure compliance.
Contribute to additional tasks or IT initiatives as required.