Enterprise Cyber Risk Success Partner

Remote; San Francisco (CA); Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Meaningful Equity

Unlimited Leaves

Comprehensive Benefits

Career Trajectory

Job summary

Safe, an AI-driven cyber risk platform, seeks a Senior Customer Success Manager to own post-sale success for enterprise customers leveraging the CTEM platform. You will partner with CISOs, VM leaders, and risk teams to prove measurable risk reduction and value realization across the five-phase lifecycle.

You will act as the voice of the customer, align stakeholders, and drive renewals, expansion, and customer advocacy while thriving in a high-growth, startup environment. Expect 30% travel.

Qualifications

• Experience in vulnerability/exposure management, GRC, or a related security domain.
• Demonstrated ability to communicate technical risk to non-technical/executive audiences.
• Experience managing multi-stakeholder enterprise accounts through organizational change, not just software adoption.
• Empathy with the customer; listening power
• Strong project management skills - super detail-oriented and disciplined
• 5+ years of experience in risk consulting, management consulting, and customer success
• Track record of delivering on customer success metrics
• Confidence in being an advisor to the CXOs of Fortune 500 companies
• Comfort with building, ambiguity, and high growth chaos in a startup environment
• Travel required - 30%

Responsibilities

• Own post-sale success for enterprise customers running SAFE’s CTEM platform across the five-phase CTEM lifecycle (Scoping, Discovery, Prioritization, Validation, Mobilization). Partner with CISOs, VM leaders, risk/compliance teams, and SecOps to ensure customers achieve— and can prove— measurable exposure and business-risk reduction, not just tool adoption.
• Act as the ‘voice of the customer’ inside the company.
• Own the customer relationship — including relationships with CISOs/CIOs and IT operational teams — to become a trusted advisor on cyber risk.
• Reconcile differing success definitions across VM, CISO, risk, and ITSM stakeholders into a shared account scorecard.
• Drive key metrics such as GRR, NRR, and value realization.
• Become a SAFE platform expert and help customers become self-sufficient.
• Assist in identifying and documenting best practices and ensuring customer environments align with them.
• Partner with Customer Success Engineers (CSE) to resolve any issues with customer deployments.
• Communicate and track customer product enhancements with SAFE Product Management.

Skills

Vulnerability management

Security risk communication

Enterprise account management

Project management

Customer success metrics

Travel readiness

Job description

Safe, an AI-driven cyber risk platform, seeks a Senior Customer Success Manager to own post-sale success for enterprise customers leveraging the CTEM platform. You will partner with CISOs, VM leaders, and risk teams to prove measurable risk reduction and value realization across the five-phase lifecycle.

You will act as the voice of the customer, align stakeholders, and drive renewals, expansion, and customer advocacy while thriving in a high-growth, startup environment. Expect 30% travel.