AI-Driven Customer Success Manager - Cybersecurity

Critical Start, Inc.; Washington (District of Columbia); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) Matching

Unlimited PTO

Parental & Military Leave

Job summary

Critical Start, Inc. is seeking an experienced Customer Success Manager to guide customers post-sale, ensuring value and ongoing satisfaction. You will lead relational stewardship, conduct reviews, and partner with Product, Marketing, and Security Ops to deliver outcomes and drive renewals.

The role emphasizes cross-functional collaboration, proactive risk management, and initiatives that improve team efficiency. Plano, TX-based role with competitive compensation and comprehensive benefits.

Qualifications

• 5+ years of experience in customer success, account management, or a related role.
• Proven ability to manage multiple customer accounts with a focus on retention and measurable outcomes.
• Strong communication and presentation skills, both written and verbal.
• Experience with customer success tools like Gainsight or Salesforce.
• Problem-solving and project management skills with a proactive approach to customer challenges.
• Ability to collaborate across teams and elevate issues effectively when necessary.

Responsibilities

• Delivering Customer Value: Work closely with customers to help them achieve their goals, ensuring they see value in our solutions throughout their lifecycle.
• Customer Engagement: Conduct regular reviews (QBRs) to highlight measurable results, ROI, and alignment with objectives.
• Risk Management: Monitor customer satisfaction and identify potential risks to success; implement mitigation strategies.
• Cross-Functional Collaboration: Partner with Product, Marketing, and Security Ops to incorporate feedback and improve offerings.
• Special Projects: Participate in initiatives that improve team efficiency and knowledge sharing.

Skills

5+ years experience

Account management

Customer communication

Project management

Cross-functional collaboration

Tools

Gainsight

Salesforce

Job description

Critical Start, Inc. is seeking an experienced Customer Success Manager to guide customers post-sale, ensuring value and ongoing satisfaction. You will lead relational stewardship, conduct reviews, and partner with Product, Marketing, and Security Ops to deliver outcomes and drive renewals.

The role emphasizes cross-functional collaboration, proactive risk management, and initiatives that improve team efficiency. Plano, TX-based role with competitive compensation and comprehensive benefits.