Enterprise Cyber Risk Success Partner

Safe; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Meaningful Equity

Unlimited Leaves

Comprehensive Benefits

Career Trajectory

Job summary

Safe is seeking a high-impact Enterprise Customer Success leader to own post-sale success for enterprise customers using the CTEM platform. You will partner with CISOs, VM leaders, risk, and IT teams to ensure measurable risk reduction and value realization.

You will serve as the voice of the customer, align cross-functional stakeholders, and drive key metrics like GRR and NRR. A strategic advisor to CXOs with strong communication and project-management skills will thrive here.

Qualifications

• Experience in vulnerability/exposure management, GRC, or related security domain.
• Ability to communicate technical risk to executives.
• Experience managing enterprise accounts through organizational change.
• Empathy with the customer; listening power.
• Strong project management skills; detail-oriented.
• 5+ years of experience in risk consulting, management consulting, and customer success.
• Travel required — 30%.

Responsibilities

• Own post-sale success for enterprise customers using SAFE's CTEM platform across the lifecycle.
• Act as the voice of the customer inside the company.
• Own customer relationships with CISOs and IT teams to advise on cyber risk.
• Reconcile differing success definitions into a shared account scorecard.
• Drive metrics like GRR, NRR, and value realization.
• Become a SAFE platform expert and help customers become self-sufficient.
• Document best practices and ensure customer environments align with them.
• Partner with CSEs to resolve deployment issues.
• Communicate and track product enhancements with SAFE Product Management.

Skills

Enterprise CS

Risk communication

Multi-stakeholder mgmt

Project management

Customer empathy

Travel readiness

Job description

Safe is seeking a high-impact Enterprise Customer Success leader to own post-sale success for enterprise customers using the CTEM platform. You will partner with CISOs, VM leaders, risk, and IT teams to ensure measurable risk reduction and value realization.

You will serve as the voice of the customer, align cross-functional stakeholders, and drive key metrics like GRR and NRR. A strategic advisor to CXOs with strong communication and project-management skills will thrive here.