Customer Success Advisor

DaParrot Ltd; United States; Vor Ort; USD 110.000 - 165.000; Vollzeit

Benefits dieser Stelle

Meaningful equity

Unlimited leaves

Comprehensive benefits

Career trajectory

Zusammenfassung

Safe is hiring a Customer Success Advisor to own post-sale outcomes for enterprise customers using its CTEM platform. You will manage executive relationships, align success criteria, and drive value realization to support retention metrics such as GRR and NRR.

The role requires strong project discipline, executive communication, and travel about 30%. You will serve as a trusted advisor to CISOs, VM leaders, and risk teams, translating cyber risk into measurable business outcomes while owning

Qualifikationen

• Experience in vulnerability/exposure management, GRC, or related security domains.
• Ability to translate cyber risk for executive audiences; strong communication.
• Proven track record delivering customer success metrics in enterprise accounts.

Aufgaben

• Own post-sale success for enterprise customers using SAFE's CTEM platform across all five CTEM phases.
• Act as the voice of the customer inside SAFE; align stakeholders and priorities.
• Drive GRR, NRR and measurable value realization with clients.
• Collaborate with CS Engineers to resolve deployments and ensure success.
• Communicate customer product needs to Product Management.

Kenntnisse

Vulnerability management

GRC

Executive communication

Multi-stakeholder management

Project management

Risk consulting

Customer success metrics

Fortune 500 advisory

Startup growth mindset

Travel flexibility

Jobbeschreibung

# Customer Success AdvisorReview the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.Apply for this job View companyRole snapshotHiring nowRemote from: USA, Canada, LATAMSalary: UndisclosedDepartment: Customer Support & SuccessEmployment: Full TimeExperience: Director**10 Sep 2026**Published**137**Listing views**8**Application actions**10 Oct 2026**Apply beforeOpportunity details## About this role.AI SummarySafe is hiring a Customer Success Advisor to own post-sale outcomes for enterprise customers using its cyber-risk and CTEM platform. The role manages executive and operational stakeholder relationships, aligns success criteria, drives value realization, and supports retention metrics such as GRR and NRR. Candidates need at least five years of customer success, risk consulting, or management consulting experience, along with exposure to vulnerability management, GRC, or related security domains. This is a high-accountability, startup-paced position requiring strong project discipline, executive communication, and approximately 30% travel.## Role DNAA quick view of the complexity, pace, ownership and collaboration implied by the job description.### Job Complexity4/5EasyHard### Pace & Pressure5/5RelaxedFast-paced### Autonomy Level5/5GuidedFull ownership### Communication Load5/5IndependentCollaborative**AI insight**The role requires credible advisory conversations with Fortune 500 CXOs while translating complex cyber-risk concepts into measurable business outcomes. It also demands independent ownership across multiple enterprise stakeholders in a fast-moving, high-growth environment.## Salary analysisEstimated compensation compared with the broader US market for similar roles.Estimated job medianMarket rate**$135,000**US market range**$110k–$165k**0$182k**AI insight**No actual salary is disclosed in the posting, so these are estimated annual USD base-salary benchmarks for a US-market enterprise Customer Success Advisor with 5+ years of cybersecurity, risk, or consulting experience. Actual compensation may vary by country within the stated Americas remote location, seniority, and equity or variable-pay structure.## Core skillsSkills and capabilities most closely associated with this opportunity.Customer SuccessEnterprise Account ManagementCybersecurityCyber RiskContinuous Threat Exposure ManagementVulnerability ManagementGovernance Risk and ComplianceExecutive Stakeholder ManagementValue RealizationProject Management**Sample interview questions**Most boards and executives are currently flying blind when it comes to cyber risk. They are guessing. At Safe, we’ve built an AI-driven engine that finally gives the C-Suite a clear, quantified, and real-time view of their security posture. We don’t just provide data; we provide **certainty**.We are a **$170M Series C-funded** category leader. We don’t play in the mid-market; we operate at the highest levels of global enterprise. Today, we are proud to **serve 10% of the Fortune 500**, protecting global icons such as **Apple, Netflix, AT&T, Verizon, and Victoria’s Secret**.As we scale toward our next chapter, we are looking for high-performers who want to do the best work of their careers at the intersection of AI and Cybersecurity.### **The Culture Memo: Our Operating System**Safe is not a typical corporate environment. We are a high-intensity, mission-driven team. We value builders who want to define a category and work alongside people who are equally committed to excellence.* **Extreme Ownership:** We don’t do “not my job.” We hire people who see a gap and own the solution from start to finish.* **The Elite Standard:** We serve the most sophisticated companies on the planet. Our work must be bulletproof. Whether it’s a line of code or a sales deck, we aim for Tier-1 quality every time.* **Methodology & Rigor:** We don’t wing it. From **Force Management** and **MEDDICC** in sales to **data-driven sprints** in engineering, we rely on proven frameworks to stay disciplined and predictable.* **Radical Candor:** We move too fast for politics or sugar-coating. We value direct, honest feedback that helps us find the right answer quickly.* **The Series C Hustle:** We have the stability of a well-funded leader but the heart of a startup.### **The Perks & Ownership:**We want our team to feel like owners because they **are** owners. We trust our people to manage their results and their time.* **Meaningful Equity:** Every “Safestar” is a shareholder. You aren’t just an employee; you are a partner in our success.* **Unlimited Leaves:** We don’t believe in clock-watching. We offer **unlimited leave** because we trust you to take the time you need to recharge while staying committed to the mission.* **Comprehensive Benefits:** We provide top-tier medical insurance and wellness benefits to ensure you and your family are well cared for.* **Career Trajectory:** We are growing aggressively. For high-performers, the path for advancement moves at the speed of your ambition.**Core Responsibilities:*** Own post-sale success for enterprise customers running SAFE’s CTEM platform across the five-phase CTEM lifecycle (Scoping, Discovery, Prioritization, Validation, Mobilization). Partner with CISOs, VM leaders, risk/compliance teams, and SecOps to ensure customers achieve — and can prove — measurable exposure and business-risk reduction, not just tool adoption.* Act as the ‘voice of the customer’ inside the company.* Own the customer relationship — including relationships with CISOs/CIOs and IT operational teams — to become a trusted advisor on cyber risk.* Reconcile differing success definitions across VM, CISO, risk, and ITSM stakeholders into a shared account scorecard.* Drive key metrics such as GRR, NRR, and value realization.* Become a SAFE platform expert and help customers become self-sufficient.* Assist in identifying and documenting best practices and ensuring customer environments align with them.* Partner with Customer Success Engineers (CSE) to resolve any issues with customer deployments.* Communicate and track customer product enhancements with SAFE Product Management.### Essential Skills/ Qualifications/ Experience:* Experience in vulnerability/exposure management, GRC, or a related security domain — vendor-side or practitioner-side.* Demonstrated ability to communicate technical risk to non-technical/executive audiences.* Experience managing multi-stakeholder enterprise accounts through organizational change, not just software adoption.* Empathy with the customer; listening power* Strong project management skills – super detail-oriented and disciplined* 5+ years of experience in risk consulting, management consulting, and customer success* Track record of delivering on customer success metrics* Confidence in being an advisor to the CXOs of Fortune 500 companies* Comfort with building, ambiguity, and high growth chaos in a startup environment* Travel required – 30%### Compensation### Additional InformationIf you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security, **we want to hear from you!**