Customer Success Advisor

Safe; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Meaningful Equity

Unlimited Leaves

Comprehensive Benefits

Career Trajectory

Job summary

Safe is seeking a high-impact Enterprise Customer Success leader to own post-sale success for enterprise customers using the CTEM platform. You will partner with CISOs, VM leaders, risk, and IT teams to ensure measurable risk reduction and value realization.

You will serve as the voice of the customer, align cross-functional stakeholders, and drive key metrics like GRR and NRR. A strategic advisor to CXOs with strong communication and project-management skills will thrive here.

Qualifications

• Experience in vulnerability/exposure management, GRC, or related security domain.
• Ability to communicate technical risk to executives.
• Experience managing enterprise accounts through organizational change.
• Empathy with the customer; listening power.
• Strong project management skills; detail-oriented.
• 5+ years of experience in risk consulting, management consulting, and customer success.
• Travel required — 30%.

Responsibilities

• Own post-sale success for enterprise customers using SAFE's CTEM platform across the lifecycle.
• Act as the voice of the customer inside the company.
• Own customer relationships with CISOs and IT teams to advise on cyber risk.
• Reconcile differing success definitions into a shared account scorecard.
• Drive metrics like GRR, NRR, and value realization.
• Become a SAFE platform expert and help customers become self-sufficient.
• Document best practices and ensure customer environments align with them.
• Partner with CSEs to resolve deployment issues.
• Communicate and track product enhancements with SAFE Product Management.

Skills

Enterprise CS

Risk communication

Multi-stakeholder mgmt

Project management

Customer empathy

Travel readiness

Job description

Most boards and executives are currently flying blind when it comes to cyber risk. They are guessing. At Safe, we’ve built an AI-driven engine that finally gives the C-Suite a clear, quantified, and real-time view of their security posture. We don’t just provide data; we providecertainty.

We are a $170M Series C-funded category leader. We don’t play in the mid-market; we operate at the highest levels of global enterprise. Today, we are proud to serve 10% of the Fortune 500, protecting global icons such as Apple, Netflix, AT&T, Verizon, and Victoria's Secret.

As we scale toward our next chapter, we are looking for high-performers who want to do the best work of their careers at the intersection of AI and Cybersecurity.

The Culture Memo: Our Operating System

Safe is not a typical corporate environment. We are a high-intensity, mission-driven team. We value builders who want to define a category and work alongside people who are equally committed to excellence.

• Extreme Ownership: We don’t do "not my job." We hire people who see a gap and own the solution from start to finish.
• The Elite Standard: We serve the most sophisticated companies on the planet. Our work must be bulletproof. Whether it’s a line of code or a sales deck, we aim for Tier-1 quality every time.
• Methodology & Rigor: We don’t wing it. From Force Management and MEDDICC in sales to data-driven sprints in engineering, we rely on proven frameworks to stay disciplined and predictable.
• Radical Candor: We move too fast for politics or sugar-coating. We value direct, honest feedback that helps us find the right answer quickly.
• The Series C Hustle: We have the stability of a well-funded leader but the heart of a startup.

The Perks & Ownership:

We want our team to feel like owners because they are owners. We trust our people to manage their results and their time.

• Meaningful Equity: Every "Safestar" is a shareholder. You aren’t just an employee; you are a partner in our success.
• Unlimited Leaves: We don’t believe in clock-watching. We offer unlimited leave because we trust you to take the time you need to recharge while staying committed to the mission.
• Comprehensive Benefits: We provide top-tier medical insurance and wellness benefits to ensure you and your family are well cared for.
• Career Trajectory: We are growing aggressively. For high-performers, the path for advancement moves at the speed of your ambition.

Core Responsibilities:

• Own post-sale success for enterprise customers running SAFE's CTEM platform across the five-phase CTEM lifecycle (Scoping, Discovery, Prioritization, Validation, Mobilization). Partner with CISOs, VM leaders, risk/compliance teams, and SecOps to ensure customers achieve - and can prove - measurable exposure and business-risk reduction, not just tool adoption.
• Act as the 'voice of the customer' inside the company.
• Own the customer relationship - including relationships with CISOs/CIOs and IT operational teams - to become a trusted advisor on cyber risk.
• Reconcile differing success definitions across VM, CISO, risk, and ITSM stakeholders into a shared account scorecard.
• Drive key metrics such as GRR, NRR, and value realization.
• Become a SAFE platform expert and help customers become self-sufficient.
• Assist in identifying and documenting best practices and ensuring customer environments align with them.
• Partner with Customer Success Engineers (CSE) to resolve any issues with customer deployments.
• Communicate and track customer product enhancements with SAFE Product Management.

Essential Skills/ Qualifications/ Experience:

• Experience in vulnerability/exposure management, GRC, or a related security domain - vendor-side or practitioner-side.
• Demonstrated ability to communicate technical risk to non-technical/executive audiences.
• Experience managing multi-stakeholder enterprise accounts through organizational change, not just software adoption.
• Empathy with the customer; listening power
• Strong project management skills - super detail-oriented and disciplined
• 5+ years of experience in risk consulting, management consulting, and customer success
• Track record of delivering on customer success metrics
• Confidence in being an advisor to the CXOs of Fortune 500 companies
• Comfort with building, ambiguity, and high growth chaos in a startup environment
• Travel required - 30%