Enterprise Cybersecurity CSM | Drive Growth (EMEA)

United States Digital Space LLC; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

the company is looking for a passionate and results-driven Enterprise Customer Success Manager to join our EMEA team, ensuring customers’ success with our cybersecurity SaaS products and collaborating with cross-functional teams.

You will own a book of business, onboard new customers, drive renewals, upsell, and report on health, satisfaction, retention, and growth. This hybrid role supports a global client base with flexible work arrangements.

Qualifications

• Minimum 5+ years as a Customer Success Manager or technical account manager in Cybersecurity SaaS.
• Able to explain complex threats or product value to CISOs, CIOs, architects, and analysts.
• Storytelling with data: translate telemetry and risk metrics into business narratives.
• Experience onboarding and coordinating cross-functional teams.
• Proactive in renewal and expansion opportunities.

Responsibilities

• Designing success plans for a Book of Business across onboarding, upsell, cross-sell, and renewals.
• Monitor customer health, satisfaction, retention, and growth targets.
• Gather customer feedback and relay insights to Product Development.
• Lead training sessions to ensure effective product usage.
• Maintain updated records to enable personalized interactions.
• Develop programs for ongoing customer development (health checks, workshops).
• Identify references and assist with case studies.
• Understand company technology, products, and services.
• Help enhance CS processes and systems across the company.

Skills

Customer Success

Cybersecurity SaaS

Executive communication

Data storytelling

Project management

Conflict resolution

Upsell & cross-sell

Tools

SFDC

Active Directory

Job description

the company is looking for a passionate and results-driven Enterprise Customer Success Manager to join our EMEA team, ensuring customers’ success with our cybersecurity SaaS products and collaborating with cross-functional teams.

You will own a book of business, onboard new customers, drive renewals, upsell, and report on health, satisfaction, retention, and growth. This hybrid role supports a global client base with flexible work arrangements.