Enterprise Customer Success Partner

3E; Central City (KY); Remote; USD 78,000 - 84,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance and disability coverage

Employee assistance program

Remote work with travel (10-20%)

Job summary

3E is hiring a Customer Success Manager to transform customer relationships into lasting partnerships and help clients fully leverage our AI and regulatory solutions.

You will partner with two Account Managers, guide customers through complex workflows, train users, and identify opportunities to expand value while supporting renewals and retention across Eastern and Central time zones.

Qualifications

• 3+ years in Customer Success or similar in SaaS/tech services.
• Experience guiding customers through complex solutions and workflows.
• Ability to train users and drive product adoption.

Responsibilities

• Develop and execute customer success plans.
• Deliver product training and onboarding for new users.
• Identify adoption gaps and coordinate remediation with product teams.
• Collaborate with Account Managers to expand value and renewals.

Skills

Relationship-building

Customer-facing

SaaS knowledge

Training delivery

CRM tools

Tools

Salesforce

Gong

Job description

3E is hiring a Customer Success Manager to transform customer relationships into lasting partnerships and help clients fully leverage our AI and regulatory solutions.

You will partner with two Account Managers, guide customers through complex workflows, train users, and identify opportunities to expand value while supporting renewals and retention across Eastern and Central time zones.