Enterprise Customer Success Leader — Remote

BigCommerce Pty.; Austin, Atlanta (TX, GA); Hybrid; USD 120,000 - 204,000; Full time

Job summary

Commerce is seeking a Principal Customer Success Manager – Enterprise to own a portfolio of high-growth enterprise accounts, driving adoption, retention, renewal, expansion, and customer advocacy across a multi-product ecommerce platform. You will partner with executive stakeholders to define success goals, lead strategic reviews, and ensure ROI, while mentoring other CSMs and shaping the customer journey.

This remote-first role supports teams in Austin, Atlanta, and London, offering a

Qualifications

• 8+ years in Enterprise Customer Success, Account Management, or SaaS.
• Proven ability to influence C-level stakeholders and manage complex renewals.
• Strong data-driven approach with KPI tracking and ROI alignment.

Responsibilities

• Own strategic enterprise accounts with renewals, retention, and expansion.
• Lead executive business reviews and success planning with clear KPIs.
• Collaborate across product, sales, and account teams to maximize renewal and upsell.

Skills

Executive presence

Data-driven

Forecasting

Negotiation

NRR focus

Job description

Commerce is seeking a Principal Customer Success Manager – Enterprise to own a portfolio of high-growth enterprise accounts, driving adoption, retention, renewal, expansion, and customer advocacy across a multi-product ecommerce platform. You will partner with executive stakeholders to define success goals, lead strategic reviews, and ensure ROI, while mentoring other CSMs and shaping the customer journey.

This remote-first role supports teams in Austin, Atlanta, and London, offering a