Enterprise Customer Success Manager — Growth & Adoption

Deliverect; New York (NY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Learning budget

Job summary

Deliverect in New York is seeking an Enterprise Customer Success Manager to safeguard long-term value for a mixed book of enterprise accounts. You will drive product adoption, champion customer health data, and partner with Sales, Product and Support to remove bottlenecks and secure renewals.

The role combines strategic relationship building with hands-on issue resolution, requiring fluency in English and French, a SaaS background, and strong analytical skills to translate usage data into

Qualifications

• Fluency in English and French is required for written and verbal communication.
• 2+ years in a customer-facing SaaS role such as Customer Support, Customer Success or Account Management.
• Analytical mindset to analyze complex customer issues and measure health using data.

Responsibilities

• Develop and execute strategies to foster long-term customer relationships and guide enterprise clients through success milestones and product adoption.
• Collaborate with Enterprise Account Managers and Support teams to resolve complex issues and advocate for customers by requesting features from Product.
• Monitor customer usage and leverage data to demonstrate value and identify opportunities to improve health and adoption rates.
• Act as escalation point for complex technical and non-technical queries to ensure timely resolutions.
• Identify upsell opportunities and support renewal management to drive revenue growth.

Skills

Fluent English/French

SaaS experience

Analytical mindset

Communication skills

Cross-functional collaboration

Tools

Google Suite

Zoom

Planhat

HubSpot

Job description

Deliverect in New York is seeking an Enterprise Customer Success Manager to safeguard long-term value for a mixed book of enterprise accounts. You will drive product adoption, champion customer health data, and partner with Sales, Product and Support to remove bottlenecks and secure renewals.

The role combines strategic relationship building with hands-on issue resolution, requiring fluency in English and French, a SaaS background, and strong analytical skills to translate usage data into