Enterprise Customer Success Manager - Remote, Growth & Impact

BarnTools LLC; Urbandale (IA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Remote-friendly

Home office reimbursement

Office in Urbandale, IA

Stock options

PTO with flexible vacation

Parental leave

Job summary

BarnTools is seeking an Enterprise Customer Success Manager to manage post-sale lifecycle for enterprise customers, drive adoption, and deliver value across BarnTools hardware and software solutions.

The role requires cross-functional collaboration with Sales, Product, and Engineering, plus training delivery and executive-level reviews. This position supports US-based customers with remote-friendly operations and an Urbandale, Iowa presence.

Qualifications

• 3+ years in Customer Success or Account Management.
• Experience owning enterprise or strategic accounts.
• Ability to run a structured implementation or rollout to a date.
• Proven communication and presentation skills, including executives.
• Comfortable in a remote environment with stable internet.

Responsibilities

• Own the named enterprise accounts post-sale lifecycle and identify growth within those accounts.
• Lead enterprise deployments from pilot to rollout across large grower networks.
• Deliver training to operations staff on hardware, BarnTalk app, and web portal (virtual or on-site).
• Drive adoption beyond installation by validating alerting and user engagement.
• Be the product expert for BarnTools hardware and software suites.
• Run executive-level business reviews showing ROI and value to the customer.
• Advocate internally with Sales, Marketing, Product, and Engineering for customer needs.
• Document activities in HubSpot and share standardized summaries.

Skills

Customer success

Account management

Project management

Communication

Executive presentation

Education

Undergraduate degree

Tools

HubSpot

Slack

Asana

Granola

Guru

Job description

BarnTools is seeking an Enterprise Customer Success Manager to manage post-sale lifecycle for enterprise customers, drive adoption, and deliver value across BarnTools hardware and software solutions.

The role requires cross-functional collaboration with Sales, Product, and Engineering, plus training delivery and executive-level reviews. This position supports US-based customers with remote-friendly operations and an Urbandale, Iowa presence.