Enterprise Customer Success Lead — Deployments & Growth

BarnTools; Urbandale (IA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote-friendly

US-based option

Home office stipend

Computer provided

Medical, dental, vision

Salary + bonus

Stock options

PTO

Parental leave

BarnTools swag

Advancement based on results

Job summary

BarnTools, based in Urbandale, Iowa, is hiring an Enterprise Customer Success Manager to lead post-sale lifecycle management for a named set of enterprise customers across the US and Canada. You will own deployments, deliver technical training for the BarnTalk ecosystem, and advocate for customer-driven improvements.

You will engage across sales, product, and engineering, building strong relationships with executives and operators, and ensuring adoption of hardware, software, and services.

Qualifications

• 3+ years in Customer Success or related roles with strong communication and relationship building.
• Direct experience owning enterprise accounts with multiple stakeholders.
• Experience running structured implementations to a date across teams.
• Proven ability to present to executives via video or in person.
• Ability to understand complex problems and explain their causes simply.
• Technical savvy on connectivity, sensors, alerting, and integrations.
• Self-starter who manages time without micromanagement.
• Comfortable working remotely with reliable internet.

Responsibilities

• Own the account. Serve as the primary point of contact for a named set of enterprise customers, managing the full post-sale lifecycle against business outcomes and identifying growth within those accounts.
• Run enterprise deployments. Own the customer side of pilot-to-rollout programs across large grower networks in the US and Canada.
• Deliver the training. You personally train the customer's operations and staff on hardware, the BarnTalk mobile app, and the web portal, virtually or on site.
• Drive adoption, not just installation. Track alerts and app usage and intervene where needed.
• Be the product expert. Teach customers the hardware, mobile app, and web portal features and setup.
• Run executive-level reviews. Deliver business reviews showing ROI and value to customers.
• Advocate internally. Provide feedback to Sales, Marketing, Product, and Engineering, including testing involvement.
• Document the work. Keep HubSpot current and contribute to internal knowledge bases.
• Raise the floor. Improve playbooks and standards as the team scales.

Skills

Customer Success

Enterprise accounts

Program management

Executive communication

Problem solving

Technical knowledge

Self-starter

Remote work

Education

Undergraduate degree

Tools

HubSpot

Slack

Asana

Granola

Guru

Job description

BarnTools, based in Urbandale, Iowa, is hiring an Enterprise Customer Success Manager to lead post-sale lifecycle management for a named set of enterprise customers across the US and Canada. You will own deployments, deliver technical training for the BarnTalk ecosystem, and advocate for customer-driven improvements.

You will engage across sales, product, and engineering, building strong relationships with executives and operators, and ensuring adoption of hardware, software, and services.