Enterprise Customer Success Manager — Remote, Flexible Hours, Growth

Rippling; Alpharetta (GA); A distancia; USD 110.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) with company match

Unlimited PTO

Flexible work options

Professional development

Descripción de la vacante

Consensus is seeking an Enterprise Customer Success Manager to drive adoption, retention, and growth for our demo platform at large enterprise accounts. You will cultivate executive relationships and align product value with business objectives.

You will coordinate across Product, Professional Services, Sales, and Support to deliver on commitments, manage renewals, and identify upsell opportunities while maintaining a strategic, client-focused approach in a remote-friendly environment.

Formación

• 5+ years of experience in B2B SaaS Customer Success.
• Experience working with C-Levels and executive leadership.
• Technical aptitude with SaaS technologies.
• Strong presentation and stakeholder management skills.

Responsabilidades

• Build and grow relationships with executives at Fortune 500 accounts.
• Develop and execute strategic account plans to drive adoption and growth.
• Coordinate with Product, Services, Sales and Support to deliver on commitments.
• Lead renewal conversations and identify expansion opportunities.
• Track progress and report metrics to internal teams and clients.

Conocimientos

Executive relationships

Strategic account planning

Cross-functional collaboration

Renewal & upsell strategy

Herramientas

Gainsight

Pendo

Gong

HubSpot

Descripción del empleo

Consensus is seeking an Enterprise Customer Success Manager to drive adoption, retention, and growth for our demo platform at large enterprise accounts. You will cultivate executive relationships and align product value with business objectives.

You will coordinate across Product, Professional Services, Sales, and Support to deliver on commitments, manage renewals, and identify upsell opportunities while maintaining a strategic, client-focused approach in a remote-friendly environment.