Remote Enterprise Customer Success Manager

BarnTools; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Home office stipend

Stock options

Medical coverage

PTO

Parental leave

Career development

Job summary

BARNTOOLS is seeking an experienced Customer Success professional to own enterprise accounts and drive full post-sale lifecycle outcomes. You will lead deployments across large grower networks in the US and Canada, deliver training on BarnTalk hardware, app, and web portal, and ensure ongoing adoption beyond initial installation.

You will advocate for customers, provide executive-level reviews, and collaborate with Sales, Marketing, Product, and Engineering to feed feedback and improvements.

Qualifications

• 3+ years in Customer Success, Account Management, Consulting, Solution Engineering, or equivalent.
• Experience owning enterprise or strategic accounts with multi-stakeholder buyers.
• Ability to run structured implementation/rollout programs to a date.
• Strong communication and presentation skills to executives.
• Ability to translate complex problems into simple explanations.
• Technical understanding of connectivity, sensors, alerting, and integrations.
• Self-starter with good time management in a remote setup.
• Comfortable working in a remote environment with reliable internet.

Responsibilities

• Own the account as the primary contact for named enterprise customers throughout post-sale lifecycle.
• Lead enterprise deployments across large grower networks in the US and Canada.
• Deliver customer training on hardware, BarnTalk mobile app, and web portal.
• Drive adoption beyond installation by ensuring alerting, call trees, and app usage.
• Act as product expert for hardware, app, and portal features.
• Run executive-level business reviews showing ROI.
• Advocate internally with Sales, Marketing, Product, and Engineering.
• Document work in systems and contribute knowledge for the Help Center.
• Improve playbooks, templates, and standards for scaling the Enterprise CS team.

Skills

Account management

Customer success

Project management

Communication

Executive presentations

Technical savvy

Remote collaboration

Time management

Education

Bachelor’s degree or equivalent experience

Tools

HubSpot

Slack

Asana

Job description

BARNTOOLS is seeking an experienced Customer Success professional to own enterprise accounts and drive full post-sale lifecycle outcomes. You will lead deployments across large grower networks in the US and Canada, deliver training on BarnTalk hardware, app, and web portal, and ensure ongoing adoption beyond initial installation.

You will advocate for customers, provide executive-level reviews, and collaborate with Sales, Marketing, Product, and Engineering to feed feedback and improvements.