Enterprise Customer Success Manager: Growth & Renewals

Birdeye; Dallas (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

100% Employer-paid health plans

Flexible PTO

401(k) with company match

Flexible work from home options

Maternity & Paternity Leave

Job summary

Birdeye is seeking a Customer Success Manager in Dallas, TX, to manage enterprise-level customer accounts. This full-time role focuses on enhancing customer satisfaction and ensuring client renewals.

The ideal candidate should have 3-5 years of experience in SaaS sales, strong relationship management skills, and the ability to travel for client meetings. You will work closely with clients to help them understand the value of our platform.

We offer competitive benefits, including flexible PTO, 401(k) matching, and 100% employer-paid health plans.

Qualifications

• 3-5 years in SaaS sales and customer success.
• Ability to travel up to 50% for client meetings.
• Experience managing accounts and relationship management.

Responsibilities

• Nurture and manage customer accounts to maintain life-cycle.
• Monitor account health to identify churn risk.
• Conduct Quarterly Business Reviews with clients.

Skills

Relationship management

Project management

Communication skills

Technical troubleshooting

Tools

Salesforce

Job description

Birdeye is seeking a Customer Success Manager in Dallas, TX, to manage enterprise-level customer accounts. This full-time role focuses on enhancing customer satisfaction and ensuring client renewals.

The ideal candidate should have 3-5 years of experience in SaaS sales, strong relationship management skills, and the ability to travel for client meetings. You will work closely with clients to help them understand the value of our platform.

We offer competitive benefits, including flexible PTO, 401(k) matching, and 100% employer-paid health plans.