Enterprise CSM — Growth & Retention, Remote

OpenLoop Health; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical/Dental/Vision

FSA/HSA

Flexible PTO

401(k) + Company Match

Life Insurance

Pet Insurance

Job summary

OpenLoop seeks an Enterprise Customer Success Manager to join our team remotely or at our HQ in Des Moines, IA. You will collaborate with CS leadership to enhance the client experience from onboarding to renewal, driving value and retention across a growing book of business.

Responsibilities include growth across accounts, KPI tracking, churn mitigation, executive relationship management, and cross-functional collaboration with Sales and Product. A healthcare/HealthTech background is a plus.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration or related field.
• 5+ years in Customer Success or Account Management (B2B SaaS).
• Strong understanding of how integrations and APIs support business processes.
• Commercial mindset for contracts, upsells, and renewals.
• Ability to build rapport with technical users and C-suite executives.
• Proactive problem solving with data-driven insights.
• Healthcare/HealthTech experience is a bonus.

Responsibilities

• Drive account growth and diversification within your book of business by introducing new products and services.
• Define success with clients and track KPIs to ensure ROI and value realization.
• Monitor account health signals to identify and mitigate churn risks.
• Act as primary contact for executive stakeholders, becoming a trusted advisor.
• Navigate complex system integrations and ensure seamless data/operational exchanges.
• Lead renewals and upsells with Sales and Leadership through end-to-end processes.
• Synthesize client feedback into actionable product insights for the roadmap.
• Lead onboarding and lifecycle management from implementation to go-live.
• Conduct regular Business Reviews (QBRs) to showcase ROI and plan scaling.

Skills

Customer Success

Account Management

B2B SaaS

Retention & Growth

Relationship Building

Data-Driven

Healthcare/HealthTech

Education

Bachelor's degree

Job description

OpenLoop seeks an Enterprise Customer Success Manager to join our team remotely or at our HQ in Des Moines, IA. You will collaborate with CS leadership to enhance the client experience from onboarding to renewal, driving value and retention across a growing book of business.

Responsibilities include growth across accounts, KPI tracking, churn mitigation, executive relationship management, and cross-functional collaboration with Sales and Product. A healthcare/HealthTech background is a plus.