Enterprise Customer Success Manager - Remote Aviation SaaS

Rippling, Inc.; Nashville (TN); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote work

Generous time off policy

Health, dental, and vision insurance

Professional development opportunities

Dynamic, collaborative environment

Job summary

Portside is seeking an experienced Enterprise Customer Success Manager to own a portfolio of large aviation accounts. You will guide customers through onboarding, ongoing success reviews, and renewal/expansion, delivering measurable value and strong executive relationships.

Collaborating with Sales, Onboarding, Renewal Specialists, Product, and Marketing, you will drive high-touch engagement, surface expansion signals, and leverage a digital success layer for broad portfolio impact.

Qualifications

• 5+ years of SaaS experience in Customer Success, Account Management, or enterprise roles.
• Demonstrated success managing multi-phase onboarding, adoption, renewal, and expansion for enterprise accounts.
• Strong executive presence with senior/C-suite stakeholders.
• Proven ability to manage structured cadences (reviews) across a portfolio.

Responsibilities

• Own end-to-end customer journey for enterprise accounts across onboarding, cadence, training, renewal and expansion.
• Lead external kickoff meetings and guide onboarding motions.
• Build and maintain a custom success plan per account aligning usage to business goals.
• Run quarterly/bi-annual reviews and monthly/bi-monthly operational reviews.
• Deliver up to 8 hours of annual training per account via live sessions and webinars.
• Identify expansion signals and hand qualified opportunities to Sales.

Skills

SaaS experience

Enterprise CS expertise

Executive presence

CRM proficiency

Cross-functional collaboration

Data-driven analytics

Education

Bachelor's degree or equivalent

Tools

CRM software

Analytics tools

Job description

Portside is seeking an experienced Enterprise Customer Success Manager to own a portfolio of large aviation accounts. You will guide customers through onboarding, ongoing success reviews, and renewal/expansion, delivering measurable value and strong executive relationships.

Collaborating with Sales, Onboarding, Renewal Specialists, Product, and Marketing, you will drive high-touch engagement, surface expansion signals, and leverage a digital success layer for broad portfolio impact.