Remote Customer Success Manager - Aviation SaaS Growth

Avinode Group; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Avinode Group is seeking a Customer Success Manager to build trusted relationships with customers and drive product adoption. You will manage the health of customer accounts, identify risks, and contribute to customer retention.

Ideal candidates have over 2 years of experience in a B2B SaaS environment, a collaborative mindset, and are comfortable working with CRM tools. Join us in shaping the future of business aviation with a culture that values your input and growth.

Qualifications

• 2+ years of experience in Customer Success in a B2B SaaS environment.
• Experience with segmented customers and digital-first success models.
• Highly organized and detail-oriented.

Responsibilities

• Own the post-sale customer relationship and act as a strategic partner.
• Drive product adoption and user engagement.
• Proactively manage customer health and mitigate churn risk.

Skills

Customer relationship management

Product adoption

Data analysis

Communication

Tools

CRM software

ChurnZero

Gainsight

Totango

Job description

Avinode Group is seeking a Customer Success Manager to build trusted relationships with customers and drive product adoption. You will manage the health of customer accounts, identify risks, and contribute to customer retention.

Ideal candidates have over 2 years of experience in a B2B SaaS environment, a collaborative mindset, and are comfortable working with CRM tools. Join us in shaping the future of business aviation with a culture that values your input and growth.