Remote Aviation Platform Customer Success Manager

Surf Air; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Flight discounts

Health insurance

401(k) plan

PTO and holidays

Employee travel program

Job summary

Surf Air Mobility seeks a Customer Success Manager to own end-to-end client relationships for SurfOS accounts across operators, brokers, aircraft owners, and OEMs. You’ll lead implementation, adoption, and backlog coordination with internal engineering and Palantir Foundry teams.

You’ll translate client workflows into platform configurations, write clear requirements, and manage cross-functional releases while driving renewals and growth.

Qualifications

• 3–5 years in customer success, account management, implementation, or technical program management at a B2B software company with named client accounts.
• Aviation background with operations experience in charter operators, brokers, and aircraft owners.
• Experience carrying a client from contract signature through production go-live.
• Technical fluency to read an API contract and reason about a data model with engineering collaboration.
• Requirements writing that engineers can build from without a follow-up meeting.
• Ability to discern what a client needs to go live vs. what can wait, while preserving the relationship.
• Clear, direct written and spoken communication with executives and operational teams.
• Willingness to travel for on-sites, training, and go-live support.

Responsibilities

• Own the client relationship from contract to go-live and steady state.
• Lead weekly sessions, maintain project channels, and perform periodic business reviews.
• Maintain a single source of truth for each account in the versioned record.
• Drive adoption post-launch and identify teams needing engagement.
• Identify expansion opportunities and collaborate with sales on renewals and growth.
• Escalate risks early with a plan and clear communication.
• Translate executive summaries for sponsors and detailed requirements for engineering.

Skills

Client management

Project management

Technical fluency

API contracts

Requirements writing

Executive communication

Travel readiness

Tools

Jira

Confluence

Palantir Foundry

Job description

Surf Air Mobility seeks a Customer Success Manager to own end-to-end client relationships for SurfOS accounts across operators, brokers, aircraft owners, and OEMs. You’ll lead implementation, adoption, and backlog coordination with internal engineering and Palantir Foundry teams.

You’ll translate client workflows into platform configurations, write clear requirements, and manage cross-functional releases while driving renewals and growth.