Enterprise Customer Success Lead - Carriers (Remote)

Bestow; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Equity

Flexible PTO

Medical, dental, vision insurance

Lifestyle stipend

Remote-friendly / work-from-home

Office in Dallas (on-site option)

Diversity & inclusion programs

Job summary

Bestow is seeking a Customer Success Manager to own enterprise carrier relationships, guide performance, and drive growth across a strategic portfolio. You will collaborate with Product, Engineering, Compliance, and Sales to align roadmaps with client goals, manage escalations, and deliver data-driven reviews.

You will mentor junior team members, support audits, and travel as needed for workshops and business reviews, while maintaining a client-first mindset in a fast-paced SaaS environment.

Qualifications

• Own enterprise customer relationships, including executive stakeholders.
• Able to translate customer needs into prioritized work with Product and Engineering.
• Develop and deliver executive-level business reviews tied to platform performance.
• Manage escalations end-to-end with cross-functional teams.
• Identify expansion opportunities and collaborate with Sales to close deals.

Responsibilities

• Own day-to-day and executive relationship for a portfolio of enterprise carrier customers.
• Lead operating rhythm: business reviews, SLA performance reporting, quarterly planning.
• Create executive reviews connecting platform performance to business goals.
• Own escalations from signal to resolution with Engineering, Product, and Implementation.
• Translate needs into roadmap, using data to prioritize enhancements.
• Identify expansion opportunities and collaborate with Sales on closures.
• Handle due diligence, compliance docs, and audit responses.

Skills

Enterprise relationship mgmt

Executive communications

Cross-functional collaboration

Analytical thinking

Client presentations

Account expansion

Education

Bachelor's degree in business/marketing/related field

Tools

Salesforce

JIRA

Job description

Bestow is seeking a Customer Success Manager to own enterprise carrier relationships, guide performance, and drive growth across a strategic portfolio. You will collaborate with Product, Engineering, Compliance, and Sales to align roadmaps with client goals, manage escalations, and deliver data-driven reviews.

You will mentor junior team members, support audits, and travel as needed for workshops and business reviews, while maintaining a client-first mindset in a fast-paced SaaS environment.