Enterprise Customer Success Manager — Payments & Growth

Triwill Group; Chicago, Northern (IL, KY); Hybrid; USD 114,000 - 145,000; Full time

Benefits offered by this job

Equity

Bonus or commissions

401(k)

Medical/Dental/Vision

Wellness stipends

Job summary

Stripe, LLC is seeking a seasoned Enterprise Customer Success Manager to support post-sales engagements and drive growth for a book of enterprise customers in a hybrid model. You will optimize payments performance, share industry insights, and guide customers on product adoption and roadmap alignment.

The role emphasizes building senior-level relationships, conducting business reviews, and collaborating with cross-functional teams to maximize value and renewals.

Qualifications

• Bachelor's degree in a relevant field and four years of enterprise customer success experience.
• Experience expanding complex accounts and driving business outcomes.
• Proven ability to build senior-level relationships with executives in business, product, and finance.

Responsibilities

• Support post-sales engagements to optimize, retain, and grow Stripe's enterprise customers.
• Manage a book of customers, driving account health, renewal, and growth.
• Act as a trusted payments and product advisor to improve performance.
• Conduct business reviews, align on priorities, and share usage insights.
• Advocate for customers to internal stakeholders and surface product feedback.
• Collaborate with the account team to surface expansion opportunities.
• Ensure customers achieve successful outcomes and high satisfaction.

Skills

Account management

Enterprise SaaS

Relationship building

Customer success

Strategic account growth

Education

Bachelor's degree or foreign equivalent

Job description

Stripe, LLC is seeking a seasoned Enterprise Customer Success Manager to support post-sales engagements and drive growth for a book of enterprise customers in a hybrid model. You will optimize payments performance, share industry insights, and guide customers on product adoption and roadmap alignment.

The role emphasizes building senior-level relationships, conducting business reviews, and collaborating with cross-functional teams to maximize value and renewals.