Senior Enterprise CSM - Payments Growth & Strategy

WinsAbove; Washington (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

Stripe is seeking a motivated Customer Success Manager to oversee a book of enterprise customers and deliver proactive workshops, business reviews, and payments insights that help users grow their business.

The role involves collaborating with sales, technical account managers, and operations teams to engage customers in product, payments, and technical conversations, driving retention and expansion in a fast-paced environment.

Qualifications

• 6+ years in a client-facing role for enterprise relationships.
• Experience leading technical conversations and persuading stakeholders to take action.
• Strong executive presence and presentation skills for in-person meetings with multiple stakeholders.
• Proven track record of achieving targets in a sales setting.
• Ability to handle difficult customers or situations and drive resolutions.
• Flexible to thrive in a high-growth environment where things change quickly.

Responsibilities

• Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers.
• Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction.
• Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights.
• Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap, and provide guidance on how to optimize the value from Stripe.
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience.
• In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful

Skills

Client-facing

Executive presence

Relationship management

Communication

Presentation skills

Job description

Stripe is seeking a motivated Customer Success Manager to oversee a book of enterprise customers and deliver proactive workshops, business reviews, and payments insights that help users grow their business.

The role involves collaborating with sales, technical account managers, and operations teams to engage customers in product, payments, and technical conversations, driving retention and expansion in a fast-paced environment.