Senior Customer Success Manager – Payments & Growth

WinsAbove; Chicago, Northern (IL, KY); Hybrid; USD 208,000 - 225,000; Full time

Benefits offered by this job

Equity

Company bonus or sales commissions/bon

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Job summary

Stripe, LLC. is a financial infrastructure platform for businesses. We are seeking a senior customer success leader to drive post-sale engagement, retention, and growth across large, global accounts.

You will work closely with Account Executives, articulate customer value, and evangelize Stripe's stories and processes. The role requires extensive experience in billing and payments, with a track record of optimizing ROI alongside cross-functional teams.

Qualifications

• 8 years of client-facing experience in managing relationships with large, global organizations.
• 8 years executing customer facing activities to drive value and ROI from Billing and payments technical products.
• 8 years collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in-depth analysis and suggestions for the user.
• 8 years monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment.
• 8 years working with account teams to identify, track and mitigate clients at risk of churning from the platform.
• 4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases.
• 4 years of experience advising clients on their subscription and invoicing requirements.

Responsibilities

• Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive.
• Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team.
• Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team.
• Evangelizing Stripe's customer success stories, as well as its systems and processes.
• Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status.
• Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry.

Skills

Client facing

Executive engagement

Billing & payments

Job description

Stripe, LLC. is a financial infrastructure platform for businesses. We are seeking a senior customer success leader to drive post-sale engagement, retention, and growth across large, global accounts.

You will work closely with Account Executives, articulate customer value, and evangelize Stripe's stories and processes. The role requires extensive experience in billing and payments, with a track record of optimizing ROI alongside cross-functional teams.