Enterprise CSM — Growth & Strategy (Remote, Equity)

Nubeero Limited; Chicago, Northern (IL, KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Equity or bonuses

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Job summary

Stripe, LLC. is seeking an Enterprise Customer Success Manager to manage a book of strategic enterprise accounts in a high-growth environment.

You will serve as a trusted payments and product advisor, drive renewals, growth, and product adoption, and conduct quarterly business reviews to align on priorities and outcomes. The role requires a Bachelor's degree and four years of enterprise CS or strategic account management experience.

Qualifications

• Bachelor's degree or foreign equivalent in Engineering, CS, Business Administration, Management or related field.
• Four years of experience in enterprise customer success or strategic account management.
• Four years of experience in each of: expansion opportunities, executive relationships, annual business reviews, and account health.

Responsibilities

• Support post-sales engagements to optimize, retain, and grow enterprise customers.
• Manage a book of customers to drive account health, renewals, and growth.
• Act as trusted payments and product advisor to improve performance.
• Conduct business reviews to align priorities and review payments metrics.
• Advocate for customers to internal stakeholders and share feedback to teams.

Skills

Enterprise CS

Strategic accounts

Relationship building

SaaS knowledge

Education

Bachelor's degree or foreign equivalent

Job description

Stripe, LLC. is seeking an Enterprise Customer Success Manager to manage a book of strategic enterprise accounts in a high-growth environment.

You will serve as a trusted payments and product advisor, drive renewals, growth, and product adoption, and conduct quarterly business reviews to align on priorities and outcomes. The role requires a Bachelor's degree and four years of enterprise CS or strategic account management experience.