Enterprise CSM for Key Accounts - Payments & Growth

WinsAbove; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Stripe is seeking a high-impact Customer Success Manager to oversee one of our largest enterprise customers in a strategic, post-sale role. You will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.

The ideal candidate is analytical, meticulous, and thrives on engaging customers to uncover insights. You will collaborate with sales, technical account managers, and operations to guide product and payments conversations and

Qualifications

• 10+ years in a client-facing Enterprise relationship management role.
• 3+ years in payments and/or fintech.
• Strong business sense and understanding of user business drivers.
• Track record of leading technical conversations and persuading action.
• Strong executive presence and presentation skills for multi-stakeholder meetings.

Responsibilities

• Partner with account executives and technical account managers to support post-sale engagements focused on optimization, retention, and growth of Stripe's enterprise customers.
• Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, renewals and growth, referrals, and customer satisfaction.
• Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights.
• Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize value.
• Advocate for the customer to internal stakeholders; share customer feedback and insights to Product, Engineering, Support, Marketing, and Sales.
• In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful.

Skills

Enterprise relations

Client-facing

Executive presence

Payments/Fintech

Technical storytelling

Job description

Stripe is seeking a high-impact Customer Success Manager to oversee one of our largest enterprise customers in a strategic, post-sale role. You will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.

The ideal candidate is analytical, meticulous, and thrives on engaging customers to uncover insights. You will collaborate with sales, technical account managers, and operations to guide product and payments conversations and