Enterprise CSM: Payments & Growth (Equity)

Stripe; New York (NY); Hybrid; USD 129,000 - 193,000; Full time

Benefits offered by this job

Equity

401(k) plan

Medical, dental, vision benefits

Job summary

Stripe is seeking an experienced Customer Success Manager (CSM) to manage a book of enterprise customers post-sale. You will deliver proactive workshops, business reviews, and payments insights to help users grow their business and realize maximum value from Stripe.

You will collaborate closely with sales, technical account managers, and operations to engage customers in product, payment, and technical conversations, while driving retention and expansion opportunities.

Qualifications

• 4+ years in a client-facing Enterprise relationship management role with complex organizations

Responsibilities

• Manage a book of enterprise customers and deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business
• Engage customers in product, payment, and technical conversations, collaborating with sales, technical account managers, and operations teams
• Partner with account executives and TACs to support post-sale engagements focused on retention, growth, and value optimization
• Perform business reviews to align on user priorities, review payments performance metrics, and share Stripe product roadmap
• Advocate for the customer to internal stakeholders and surface feedback to Product, Engineering, Support, Marketing and Sales
• Support book expansion by identifying opportunities with an aligned account team

Skills

Enterprise relationship management

Executive presence

Presentation skills

Technical conversations

Targets & sales mindset

Customer advocacy

High-growth environment adaptability

Job description

Stripe is seeking an experienced Customer Success Manager (CSM) to manage a book of enterprise customers post-sale. You will deliver proactive workshops, business reviews, and payments insights to help users grow their business and realize maximum value from Stripe.

You will collaborate closely with sales, technical account managers, and operations to engage customers in product, payment, and technical conversations, while driving retention and expansion opportunities.