Strategic Enterprise CSM - Payments & Growth

Stripe; London (KY); On-site; USD 110,000 - 170,000; Full time

Job summary

Stripe is seeking a motivated Customer Success Manager to manage a book of enterprise customers. You will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.

In collaboration with sales, technical account managers, and operations, you will drive retention, expansion, and renewal outcomes while delivering strategic guidance on product and payments experiences.

Qualifications

• 7+ years in a client-facing role with enterprise relationships
• Experience partnering with global, complex organizations
• Ability to lead technical conversations and persuade stakeholders
• Strong problem-solving skills
• Excellent operating rigor with time management

Responsibilities

• Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers
• Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
• Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
• Perform business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and provide guidance on how to optimize the value from Stripe
• Advocate for the customer to internal stakeholders. Share customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience.
• In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful.

Skills

Client-facing

Business acumen

Technical conversations

Problem solving

Executive presence

Presentation skills

Project management

Stakeholder management

Job description

Stripe is seeking a motivated Customer Success Manager to manage a book of enterprise customers. You will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.

In collaboration with sales, technical account managers, and operations, you will drive retention, expansion, and renewal outcomes while delivering strategic guidance on product and payments experiences.