Enterprise CSM - Growth & Retention (Hybrid NYC)

Vendelux; New York (NY); Híbrido; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base salary and bonus

Equity

Healthcare covering medical, dental, a

401(k)

Catered lunch in NYC office

Unlimited PTO + company shutdowns

Descripción de la vacante

Vendelux is seeking an Enterprise Customer Success Manager to steward a high-growth book of business at the intersection of strategy and hands-on delivery. You will own onboarding, adoption, renewals, and expansions, turning at-risk accounts into long-term champions in a fast-paced B2B SaaS environment.

Hybrid role in NYC, requiring regular travel to client sites and a proactive approach to driving value, retention, and collaboration with cross-functional teams to maximize ROI for customers.

Formación

• 6+ years in Customer Success, Account Management, or a hybrid role in B2B SaaS.
• Proven track record owning full client lifecycle: onboarding, adoption, renewals, upsells, negotiations.
• Able to manage multiple high-priority accounts in fast-paced environments.
• Strong retention focus with creative problem-solving.
• Willingness to travel to meet customers in person.

Responsabilidades

• Function as true account manager across the full customer lifecycle — onboarding, enablement, renewals, upsells, negotiations.
• Own a portfolio of accounts simultaneously, managing competing priorities with urgency and precision — juggle 9+ active workstreams.
• Lead structured onboarding and training programs that drive fast time-to-value and long-term product adoption.
• Run proactive meeting campaigns and renewal processes, ensuring no account goes dark or falls through the cracks.
• Negotiate renewals and expansions with confidence, building strong business cases that demonstrate clear ROI.
• Drive retention with a relentless, creative approach to save relationships and explore options to prevent churn.
• Travel to customer sites a minimum of 2 days per month to strengthen relationships.
• Contribute to community building across the customer base through webinars, case studies, and events.

Conocimientos

Customer Success

Account Management

B2B SaaS

High-growth tech

Descripción del empleo

Vendelux is seeking an Enterprise Customer Success Manager to steward a high-growth book of business at the intersection of strategy and hands-on delivery. You will own onboarding, adoption, renewals, and expansions, turning at-risk accounts into long-term champions in a fast-paced B2B SaaS environment.

Hybrid role in NYC, requiring regular travel to client sites and a proactive approach to driving value, retention, and collaboration with cross-functional teams to maximize ROI for customers.